In this article:
Overview:
The Nas.com Business Messaging Tool enables seamless communication between business owners or managers and both members and potential members. This feature allows members to directly message you with any inquiries or requests for support, ensuring clear and immediate communication. It is enabled by default but can be disabled if necessary.
How to Enable the Messaging Feature for Your Business:
Web:
Log in to your Nas.com dashboard.
Navigate to Business.
Click on Messages.
Click the gear icon.
Toggle ON the option Allow members to send message.
Mobile:
Log in to your Nas.com dashboard.
Go to Manage.
Tap on Messages.
Click the gear icon.
Toggle ON the option Allow members to send message.
Once enabled, members will be able to send messages directly to you for inquiries.
How the Messaging Feature Works
Receiving Messages:
After enabling the feature, you’ll see the "Messages" tab in your dashboard on both web and mobile. This is where you’ll receive messages from your business members.On Web: Go to Communities tab > Click on "Messages" section
On Mobile: Go to Manage tab > Click on "Messages" section
Forwarding Messages to Nas.com Support:
If you receive a message that needs technical support you can forward these messages to Nas.com Support for further assistance, you can easily do so from the platform.To forward a message, click the "Send to Nas.com team" option within the message.
Select the messages you want to forward to Nas.com Support and click Send to Nas.com Team.
You will receive confirmation that the message has been successfully sent to Nas.com Support.
Managing Member Inquiries:
Once forwarded, Nas.com Support will handle the inquiry and respond to the member directly via email. This allows you to focus on managing your business while ensuring that issues are addressed promptly by the Nas.com Support Team.
Messages Sent to Nas.com Team You can send technical concerns related to the Nas.com app/platform, such as:
Issues in the checkout process
Login problems
any other technical concerns related to nas.com
However, DO NOT send inquiries about:
What's included in your business
Why someone should join
Product-specific offers
Only you can answer these specific business-related questions.
Status of Messages Sent to Nas.com Support Team:
Submitted: Your message has been sent to Nas.com support team.
In Progress: Nas.com support is currently addressing your inquiry. They will communicate directly with your member or lead via email. You will only see updates on the message status as the inquiry progresses.
Waiting on Customer: We are awaiting a response from the member/lead to proceed with their inquiry. This message is sent to your member/lead by email, and you will be copied if needed.
Resolved: The issue has been resolved and closed.
Benefits of the Messaging Feature:
Enhanced Communication: Easily communicate with your members and handle their inquiries.
Streamlined Support: Quickly forward messages to Nas.com Support when needed, ensuring your members get timely assistance.
Improved Member Experience: Make it easier for members to ask questions and get the support they need.
Where can users send you a message:
For Logged-in Members:
Web: Your members can go to the Business tab and click Message under the business name.
Mobile: Your members can go to the Business tab, scroll right, select the Business tab, and then click Message under the business name.
For Leads/Non-members:
Web: Leads can visit the Business' public link, navigate to Home, and use the Ask a Question section.
Mobile: Leads can contact you via the same method on the mobile interface.
This new feature makes communication smoother and more efficient, enhancing the support experience for both you and your business members.
🤝 Need extra help? Work with a Nas.com Expert
If you need hands-on help for your business, you can work directly with a vetted Nas.com Expert.
Nas.com Experts are experienced professionals reviewed by the Nas.com team who can help with setup, strategy, and specific business needs.
Explore available experts here:
💬 Contact Support
If you have questions or need help, you can:
Use the chat widget inside the platform (bottom right corner) or whatsapp
Email us at help@nas.com