In this article:
🔥 Quick Summary
The Nas.com Business Messaging Tool lets you communicate directly with your members and potential members.
With Messages, you can:
💬 View and respond to member inquiries.
⚙️ Control whether members can send you messages.
👋 Customize your Welcome Message.
⏱️ Set your expected response time.
🛠️ Forward technical issues to the Nas.com Support Team.
📍 Where to Find Messages
You can access Messages from your Nas.com dashboard on both web and mobile.
On Web:
Log in to your Nas.com Business dashboard.
Click Community in the left-hand menu.
Select Messages.
On Mobile:
Open the Nas.com mobile app.
Tap Manage at the bottom-right of the screen.
Under the Community section, tap Messages.
⚙️ How to Manage Your Message Settings
You can customize how members contact you and what they see when they start a conversation.
Open Community → Messages on web, or Manage → Community → Messages on mobile.
Click the Settings icon (⚙️).
You'll see the following options:
1. Allow Members to Send Messages
Use the toggle to control whether members can send you messages.
Enabled: Members can send you messages.
Disabled: Members cannot start conversations with you through this messaging feature.
2. Welcome Message
Set a customized message that members see when they open a conversation with your business.
To update it:
In Message Settings, select Welcome Message.
Edit the message in the text box.
Click Save.
You can use this message to greet members, let them know you're available to help, and set expectations for communication.
Example:
"Hey there!
Let me know if you have any questions or need any support. I'll do my best to answer!"
3. Response Time
Set your expected response time so members know when they can expect to hear back from you.
Your selected response time will appear in Message Settings.
💬 How to Manage Conversations
Once members start messaging your business, you can view and respond to their conversations from the Messages section.
The Messages inbox includes:
All: View all conversations.
Unread: View conversations you haven't read yet.
Search: Find a specific conversation.
Member Details: View the details of the member you're chatting with.
Select a conversation to open it and reply directly to the member.
🛠️ How to Forward Technical Issues to Nas.com Support
If a member reports a technical issue related to the Nas.com platform, you can forward the conversation to the Nas.com Support Team.
When should you forward a message?
You can forward technical concerns such as:
Problems during checkout.
Login issues.
Other technical problems related to the Nas.com platform.
How to forward a message:
Open the relevant conversation in Messages.
Click Send to Nas.com team.
Select the messages you want to forward.
Click Send to Nas.com Team.
Once submitted, the Nas.com Support Team will review the issue and communicate with the member directly via email when needed.
Important: Please don't forward general business inquiries to Nas.com Support. Questions about your products, services, membership benefits, or offers should be answered by you as the Business Owner.
📋 Understanding Support Request Statuses
When you forward a conversation to Nas.com Support, you may see one of the following statuses:
Status | What it means |
Submitted | Your message has been sent to the Nas.com Support Team. |
In Progress | The Support Team is working on the issue and may contact the member directly via email. |
Waiting on Customer | The Support Team is waiting for the member to provide more information. |
Resolved | The issue has been addressed and closed. |
You can check the status of forwarded messages in the conversation.
📩 Where Can Members and Potential Members Message You?
People can contact your business through different areas of Nas.com.
For logged-in members:
Web: Members can visit your Business page and select Message under your business name.
Mobile: Members can access your Business page and select Message.
For potential members or visitors:
They can visit your public Business page and use the Ask a Question section to contact you.
This makes it easier for interested visitors to ask questions before joining your business.
📝 In Summary
The Nas.com Business Messaging Tool helps you stay connected with members and respond to potential members.
Remember to:
Keep messaging enabled if you want members to contact you.
Customize your Welcome Message.
Set a realistic response time.
Check your inbox regularly.
Forward platform-related technical issues to Nas.com Support.
❓ Frequently Asked Questions (FAQ)
Q: Can I turn off messaging for my business?
Yes. Go to Community → Messages → Settings and turn off Allow members to send messages.
Q: Can I customize the Welcome Message?
Yes. Open Message Settings, select Welcome Message, edit the text, and click Save.
Q: Can I set an expected response time?
Yes. You can view and set your expected response time under Message Settings.
Q: Can I reply directly to members from the Messages section?
Yes. Open a conversation from your Messages inbox and reply directly.
Q: What types of messages should I forward to Nas.com Support?
Forward technical issues related to the Nas.com platform, such as checkout problems, login issues, or other technical concerns. Business-related questions should be handled by you.
Q: Will Nas.com Support reply directly to my member?
For forwarded technical issues, the Nas.com Support Team may communicate with the member directly via email. You can check the request status in your Messages inbox.
Q: Can potential members message my business?
Yes. Potential members can contact you through the Ask a Question section on your public Business page.
Q: Where can I access Messages on the mobile app?
Open the Nas.com app, tap Manage at the bottom-right, and select Messages under the Community section.
💬 Contact Support
If you have questions or need help, you can:
Use the chat widget inside the platform (bottom right corner) or message us through WhatsApp at http://wa.me/+19294260851
Email us at help@nas.com