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πŸͺœ Nas.com Tiered Membership: The Complete Guide

In this article

πŸ”₯ Quick Summary

Tiered Membership lets you run one business with multiple membership levels (tiers), each with its own pricing, access, and benefits.

With Tiered Membership, you can:

  • Create multiple tiers (Free + up to 6 paid tiers)

  • Set different prices, access, and rules per tier

  • Let members upgrade anytime (with automatic proration)

  • Control who can see, buy, or access content based on their tier

  • Offer better pricing or exclusive access to higher tiers

πŸ’‘ Key idea: Higher tiers = more value, better access, and better pricing.

🎯 Best for businesses that want to:

  • Offer VIP or premium experiences

  • Monetize different audience segments

  • Reward loyal or long-term members

  • Sell products differently based on membership level

⚠️ Important to understand

Membership tiers affect:

  • Content visibility

  • Product pricing

  • Access to features (posts, events, offers)

Each member belongs to one tier at a time, and your tier structure controls how upgrades and downgrades work.

βš™οΈ Where to Set Up Tiered Membership

You can manage your membership tiers inside your business settings.

🌐 On Web

  1. Go to your Nas.com portal

  2. Click Website (left sidebar)

  3. Select Memberships

πŸ“± On Mobile App

  1. Tap Manage (bottom navigation)

  2. Select Memberships

From here, you can:

  • Create new tiers

  • Edit pricing and billing cycles

  • Enable or disable tiers

  • Reorder tiers (drag and drop)

  • Set approval rules and onboarding settings

πŸ’‘ All tier configuration is managed in this section.

🧐 Tiers, Limits & Hierarchy

πŸ”’ How many tiers can you create?

You can create up to 6 paid tiers per business.

🧱 How tier hierarchy works

The order of your tiers matters.

  • You can drag and reorder tiers in Membership Settings

  • Higher tiers are placed above lower tiers

  • This order controls:

    • Upgrade path (moving up)

    • Downgrade path (moving down)

    • How tiers are displayed on your signup page

πŸ” Approval-Based Tiers

You can control how members join each tier:

  • Approval OFF (Auto-join)
    β†’ Members pay and get access immediately

  • Approval ON (Application-based)
    β†’ Members complete checkout and enter Pending status
    β†’ You review and either approve or reject

πŸ’³ How payments work for applications

When approval is required:

  • Members are charged upfront to reserve their spot

  • If approved β†’ payment is completed and added to your account

  • If rejected β†’ the system automatically refunds the member

⚠️ Payment processing fees may not be returned by the payment provider.

πŸ€” How Members Join, Upgrade & Downgrade

Understanding how members move between tiers helps you manage pricing, access, and expectations.

1️⃣ Joining a Tier

When a new member joins your business, they choose a tier from your signup page.

  • Instant access (Approval OFF)
    β†’ Member pays and gets access immediately

  • Application-based (Approval ON)
    β†’ Member completes checkout and enters Pending status
    β†’ You review and approve or reject the request

2️⃣ Upgrading (e.g., Standard β†’ Premium)

Upgrades happen immediately.

  • Members are charged right away

  • The system applies proration automatically

How proration works:

  • Unused time from the current tier is converted into credit

  • This credit is applied toward the new tier

  • The member only pays the difference

πŸ’‘ This allows members to upgrade anytime without losing value.

3️⃣ Downgrading (e.g., Premium β†’ Standard)

Downgrades are scheduled for the next billing cycle.

  • Members keep their current (higher-tier) access until the end of the billing period

  • The lower tier takes effect on the next renewal date

  • No partial refunds are issued for unused time

πŸ’‘ Summary:

  • Upgrades β†’ immediate + prorated

  • Downgrades β†’ scheduled + no refunds

πŸ”— Share Membership Tier Links

Membership tier links let you send customers directly to a specific membership tier instead of your general memberships page.

These links can take customers directly to:

  • A free membership join flow

  • A paid membership checkout page

  • A membership upgrade flow

This helps simplify onboarding and reduces the number of steps customers need to take before joining.

πŸ“Œ Membership tier sharing is currently available on Web (desktop) only.

πŸ“ Where to Find Tier Share Links

On Web:

  1. Go to Website β†’ Memberships

  2. To share:

    • Your full memberships page β†’ click the general Share button at the top

    • A specific membership tier β†’ hover over the tier and click Share

You can share these links through:

  • Social media

  • Email campaigns

  • WhatsApp or Telegram

  • Landing pages

  • Community posts

πŸ‘€ Shared Link Preview

Shared membership links may display:

  • Membership tier name

  • Business name

  • Business description

This gives customers more context before opening the membership flow.

πŸ‘€ How Membership Tier Links Work for Customers

Free Membership Tiers

If the membership tier is free:

  • Customers can join immediately after logging in

  • If additional questions are required, they will first be redirected to complete the signup flow

Paid Membership Tiers

If the membership tier is paid:

  • Customers are redirected directly to the membership checkout page

  • Payment can be completed immediately for the selected tier

Existing Members

If an existing member opens a link for another membership tier:

  • The membership change flow will appear automatically

  • Upgrade or downgrade behavior depends on the membership hierarchy and billing settings

Examples:

  • Lower tier β†’ Higher tier = Upgrade flow

  • Higher tier β†’ Lower tier = Downgrade flow

πŸ“Œ Membership changes continue to follow the standard billing and proration behavior configured for your memberships.

πŸ’‘ Best Practices

Direct membership links are useful for:

  • Promoting VIP or premium memberships

  • Running limited-time campaigns

  • Simplifying customer onboarding

  • Sending customers directly to the correct checkout flow

  • Sharing targeted membership offers

πŸ’‘ Creating & Managing Tiers

βž• How to Create a New Tier

  1. Go to your Memberships page

  2. Click Add a new tier

  3. Complete the setup panel:

  • Membership Name β†’ Enter your tier name

  • Description (Optional) β†’ Add details about what members get

  • Pricing β†’ Set the price and billing interval (e.g. monthly)

    • You can also click Add another plan for more billing options

    • Optional: Add Discount or Free trial

  • Welcome Message β†’ Customize the email members receive after joining

  • Collect additional info β†’ Add questions for members before they join

  • Require approval β†’ Turn ON if you want to manually approve members

4. Click Save

Desktop View:

Mobile View:

⚠️ Note:
If the β€œAdd a new tier” button is not visible, you may have reached the maximum limit of 6 paid tiers.

🚫 Disabling a Tier

You can disable a tier using the toggle switch on the right side of each tier.

  • Toggle ON β†’ Tier is active and visible to new members

  • Toggle OFF β†’ Tier is hidden from new sign-ups

What happens when you disable a tier:

  • New members cannot select or join this tier

  • Existing members remain in the tier

  • You can re-enable the tier anytime by turning the toggle back ON

πŸ’‘ Use this when you want to stop offering a tier without affecting current members.

Desktop View:

Mobile View:

πŸ—‘οΈ Deleting a Tier

Deleting a tier permanently removes it from your business.

How to delete a tier:

  1. Open the membership tier you want to delete

  2. In the Edit tier screen/panel:

    • Web: Scroll down and click the πŸ—‘οΈ Delete icon (bottom-left)

    • Mobile app: Tap the πŸ—‘οΈ Delete icon (top-right)

  3. Confirm by clicking Delete in the pop-up

⚠️ This action cannot be undone.

Important notes:

  • You cannot delete a tier if it is the only active tier in your business

  • Review any existing members in that tier before deleting

Desktop View:

Mobile View:

πŸ’Έ Product Pricing & Membership Access

Membership tiers affect how users access your productsβ€”but pricing behavior depends on the product type.

πŸŽ“Digital products (courses, events, challenges):

When setting up a product, you’ll see two pricing options under Pricing & Access:

  • All members β†’ One fixed price for everyone

  • By tiers β†’ Set different prices for each membership tier

This allows you to:

  • Offer discounts for higher tiers

  • Include products for free in premium tiers

  • Restrict access to specific tiers

⚠️ Important:
If a product is only available to lower tiers, higher tiers will not see it.
Make sure to include your higher/VIP tiers if you want them to access the product.

Desktop View:

Mobile View:

πŸ’³ How Pricing Appears to Users for Digital Products

1. Non-members (Default pricing behavior)

  • Users are treated as the lowest eligible tier

  • They see the base price

Example: A non-member sees the base price for the product.

2. Upgrade prompts (Key monetization behavior)

  • If a higher tier offers a better deal:

    • Users see a β€œsave more” / upgrade prompt

  • This is intentionally subtle to avoid disrupting checkout

Users are prompted to upgrade if a higher tier offers better pricing.

3. Existing members (Dynamic pricing)

  • Members see prices based on their current tier

  • Higher tiers = better pricing (or free)

Members see pricing based on their current membership tier.

πŸ“¦Physical products:

  • Use a single pricing model

  • Do not support different prices per membership tier

  • Still follow your membership structure for access and checkout flow

πŸ‘‰ For how physical product pricing and membership access works, see:
β€‹πŸ’° Pricing and Membership Access (Physical Products Guide)

https://help.nas.com/en/articles/14033182-how-to-create-a-physical-product-on-nas-com#h_6dadee8f0d

🏷️ Tier-Specific Discount Codes

You can create discount codes that apply only to specific membership tiers.

πŸ“ Where to find Discounts:

  • Web: Go to Money (left sidebar) β†’ Discount

  • Mobile App: Tap Money (bottom tab) β†’ Discounts (top tab)

What this means:

  • Discounts are not global β€” you can target specific tiers only

  • Example:

    • Premium members β†’ 20% off

    • Free members β†’ no discount

How it works:

  • When creating a discount, select which membership tiers are eligible

  • Only those tiers will see and be able to use the discount

πŸ’‘ This is useful for:

  • Rewarding higher-tier members

  • Running exclusive promotions

  • Encouraging upgrades

πŸ‘₯ Managing Members by Tier

Tiered Membership also affects how you manage your members.

πŸ“ Where to access this:

  • Web: Go to Community β†’ Members

  • Mobile App: Go to Manage β†’ Members

With tiered membership, you can:

Filter members by tier

  • Click on a tier (e.g. Free, Premium) to view only those members

  • Easily track how many members are in each tier

View member details and activity

  • Each member’s current tier is shown in the list

  • Click a member to view their activity, status, and membership history

Send messages to specific tiers (Magic Reach)

  • Use the Message button to target selected tiers only

  • Example: Send updates only to Premium members

Control content visibility by tier

  • When creating posts, choose which tiers can access them

  • Example: Share exclusive content with higher-tier members only

πŸ’‘ In short: The Members tab is your control center for managing, communicating with, and segmenting members by tier.

πŸ“ In Summary

Tiered Membership lets you structure your business into multiple levels, each with its own pricing, access, and experience.

  • Flexible tiers: Create up to 6 paid tiers with different prices, benefits, and approval rules

  • Smart member movement:

    • Upgrades β†’ instant with proration

    • Downgrades β†’ take effect next billing cycle

  • Controlled access: Decide who can see content, join products, or access features based on tier

  • Dynamic pricing: Offer better pricing, discounts, or even free products to higher tiers

  • Targeted engagement: Segment members by tier for messaging, content, and offers

πŸ’‘ Bottom line: Tiered Membership helps you monetize different audience segments while delivering more value to your top members.

❓ Frequently Asked Questions (FAQ)

Q: How many membership tiers can I create?


You can create up to 6 paid tiers per business (plus a free tier).

Q: Why can’t I add a new tier?


You’ve likely reached the 6-tier limit. Disable or delete an existing tier to create a new one.

Q: What happens when a member upgrades?


The upgrade is instant, and proration is applied.

Members only pay the difference after credits from their current plan.

Q: What happens when a member downgrades?


The downgrade takes effect at the next billing cycle.

Members keep their current benefits until then. No partial refunds are given.

Q: Why do members see different prices for the same product?


Because of tier-based pricing.

Each tier can have its own price, so members see pricing based on their current tier.

Q: Why does it say β€œUpgrade to Buy”?


The product is restricted to higher tiers.

The member needs to upgrade to access or purchase it.

Q: Can I offer products for free to certain tiers?


Yes.

With β€œBy tiers” pricing, you can set a price of $0 for selected tiers (e.g., Premium gets free access).

Q: Can I restrict who joins certain tiers?


Yes.

You can enable approval-based tiers, where members must apply and be approved before joining.

Q: What happens if I disable a tier?


New members cannot join it, but existing members stay in that tier.

Q: Can I apply discounts to specific tiers only?


Yes.

You can create tier-specific discount codes and choose which tiers can use them.

🀝 Need extra help? Work with a Nas.com Expert

If you need hands-on help for your business, you can work directly with a vetted Nas.com Expert.

Nas.com Experts are experienced professionals reviewed by the Nas.com team who can help with setup, strategy, and specific business needs.

Explore available experts here:

πŸ‘‰https://nas.com/expert

πŸ’¬Contact Support

If you have questions or need help, you can:

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