In this article
🔥 Quick Summary
Tiered Membership lets you run one business with multiple membership levels (tiers), each with its own pricing, access, and benefits.
With Tiered Membership, you can:
Create multiple tiers (Free + up to 6 paid tiers)
Set different prices, access, and rules per tier
Let members upgrade anytime (with automatic proration)
Control who can see, buy, or access content based on their tier
Offer better pricing or exclusive access to higher tiers
💡 Key idea: Higher tiers = more value, better access, and better pricing.
🎯 Best for businesses that want to:
Offer VIP or premium experiences
Monetize different audience segments
Reward loyal or long-term members
Sell products differently based on membership level
⚠️ Important to understand
Membership tiers affect:
Content visibility
Product pricing
Access to features (posts, events, offers)
Each member belongs to one tier at a time, and your tier structure controls how upgrades and downgrades work.
📺 Here's a detailed walkthrough from our team
⚙️ Where to Set Up Tiered Membership
You can manage your membership tiers inside your business settings.
🌐 On Web
Go to your Nas.com portal
Click Website (left sidebar)
Select Memberships
📱 On Mobile App
Tap Manage (bottom navigation)
Select Memberships
From here, you can:
Create new tiers
Edit pricing and billing cycles
Enable or disable tiers
Reorder tiers (drag and drop)
Set approval rules and onboarding settings
💡 All tier configuration is managed in this section.
🧐 Tiers, Limits & Hierarchy
🔢 How many tiers can you create?
You can create up to 6 paid tiers per business.
🧱 How tier hierarchy works
The order of your tiers matters.
You can drag and reorder tiers in Membership Settings
Higher tiers are placed above lower tiers
This order controls:
Upgrade path (moving up)
Downgrade path (moving down)
How tiers are displayed on your signup page
🔐 Approval-Based Tiers
You can control how members join each tier:
Approval OFF (Auto-join)
→ Members pay and get access immediatelyApproval ON (Application-based)
→ Members complete checkout and enter Pending status
→ You review and either approve or reject
💳 How payments work for applications
When approval is required:
Members are charged upfront to reserve their spot
If approved → payment is completed and added to your account
If rejected → the system automatically refunds the member
⚠️ Payment processing fees may not be returned by the payment provider.
🤔 How Members Join, Upgrade & Downgrade
Understanding how members move between tiers helps you manage pricing, access, and expectations.
1️⃣ Joining a Tier
When a new member joins your business, they choose a tier from your signup page.
Instant access (Approval OFF)
→ Member pays and gets access immediatelyApplication-based (Approval ON)
→ Member completes checkout and enters Pending status
→ You review and approve or reject the request
2️⃣ Upgrading (e.g., Standard → Premium)
Upgrades happen immediately.
Members are charged right away
The system applies proration automatically
How proration works:
Unused time from the current tier is converted into credit
This credit is applied toward the new tier
The member only pays the difference
💡 This allows members to upgrade anytime without losing value.
3️⃣ Downgrading (e.g., Premium → Standard)
Downgrades are scheduled for the next billing cycle.
Members keep their current (higher-tier) access until the end of the billing period
The lower tier takes effect on the next renewal date
No partial refunds are issued for unused time
💡 Summary:
Upgrades → immediate + prorated
Downgrades → scheduled + no refunds
💡 Creating & Managing Tiers
➕ How to Create a New Tier
Go to your Memberships page
Click Add a new tier
Complete the setup panel:
Membership Name → Enter your tier name
Description (Optional) → Add details about what members get
Pricing → Set the price and billing interval (e.g. monthly)
You can also click Add another plan for more billing options
Optional: Add Discount or Free trial
Welcome Message → Customize the email members receive after joining
Collect additional info → Add questions for members before they join
Require approval → Turn ON if you want to manually approve members
4. Click Save
Desktop View:
Mobile View:
⚠️ Note:
If the “Add a new tier” button is not visible, you may have reached the maximum limit of 6 paid tiers.
🚫 Disabling a Tier
You can disable a tier using the toggle switch on the right side of each tier.
Toggle ON → Tier is active and visible to new members
Toggle OFF → Tier is hidden from new sign-ups
What happens when you disable a tier:
New members cannot select or join this tier
Existing members remain in the tier
You can re-enable the tier anytime by turning the toggle back ON
💡 Use this when you want to stop offering a tier without affecting current members.
Desktop View:
Mobile View:
🗑️ Deleting a Tier
Deleting a tier permanently removes it from your business.
How to delete a tier:
Open the membership tier you want to delete
In the Edit tier screen/panel:
Web: Scroll down and click the 🗑️ Delete icon (bottom-left)
Mobile app: Tap the 🗑️ Delete icon (top-right)
Confirm by clicking Delete in the pop-up
⚠️ This action cannot be undone.
Important notes:
You cannot delete a tier if it is the only active tier in your business
Review any existing members in that tier before deleting
Desktop View:
Mobile View:
💸 Product Pricing & Membership Access
Membership tiers affect how users access your products—but pricing behavior depends on the product type.
🎓Digital products (courses, events, challenges):
When setting up a product, you’ll see two pricing options under Pricing & Access:
All members → One fixed price for everyone
By tiers → Set different prices for each membership tier
This allows you to:
Offer discounts for higher tiers
Include products for free in premium tiers
Restrict access to specific tiers
⚠️ Important:
If a product is only available to lower tiers, higher tiers will not see it.
Make sure to include your higher/VIP tiers if you want them to access the product.
Desktop View:
Mobile View:
💳 How Pricing Appears to Users for Digital Products
1. Non-members (Default pricing behavior)
Users are treated as the lowest eligible tier
They see the base price
Example: A non-member sees the base price for the product.
2. Upgrade prompts (Key monetization behavior)
If a higher tier offers a better deal:
Users see a “save more” / upgrade prompt
This is intentionally subtle to avoid disrupting checkout
Users are prompted to upgrade if a higher tier offers better pricing.
3. Existing members (Dynamic pricing)
Members see prices based on their current tier
Higher tiers = better pricing (or free)
Members see pricing based on their current membership tier.
📦Physical products:
Use a single pricing model
Do not support different prices per membership tier
Still follow your membership structure for access and checkout flow
👉 For how physical product pricing and membership access works, see:
💰 Pricing and Membership Access (Physical Products Guide)
🏷️ Tier-Specific Discount Codes
You can create discount codes that apply only to specific membership tiers.
📍 Where to find Discounts:
Web: Go to Money (left sidebar) → Discount
Mobile App: Tap Money (bottom tab) → Discounts (top tab)
What this means:
Discounts are not global — you can target specific tiers only
Example:
Premium members → 20% off
Free members → no discount
How it works:
When creating a discount, select which membership tiers are eligible
Only those tiers will see and be able to use the discount
💡 This is useful for:
Rewarding higher-tier members
Running exclusive promotions
Encouraging upgrades
👥 Managing Members by Tier
Tiered Membership also affects how you manage your members.
📍 Where to access this:
Web: Go to Community → Members
Mobile App: Go to Manage → Members
With tiered membership, you can:
Filter members by tier
Click on a tier (e.g. Free, Premium) to view only those members
Easily track how many members are in each tier
View member details and activity
Each member’s current tier is shown in the list
Click a member to view their activity, status, and membership history
Send messages to specific tiers (Magic Reach)
Use the Message button to target selected tiers only
Example: Send updates only to Premium members
Control content visibility by tier
When creating posts, choose which tiers can access them
Example: Share exclusive content with higher-tier members only
💡 In short: The Members tab is your control center for managing, communicating with, and segmenting members by tier.
📝 In Summary
Tiered Membership lets you structure your business into multiple levels, each with its own pricing, access, and experience.
Flexible tiers: Create up to 6 paid tiers with different prices, benefits, and approval rules
Smart member movement:
Upgrades → instant with proration
Downgrades → take effect next billing cycle
Controlled access: Decide who can see content, join products, or access features based on tier
Dynamic pricing: Offer better pricing, discounts, or even free products to higher tiers
Targeted engagement: Segment members by tier for messaging, content, and offers
💡 Bottom line: Tiered Membership helps you monetize different audience segments while delivering more value to your top members.
❓ Frequently Asked Questions (FAQ)
Q: How many membership tiers can I create?
You can create up to 6 paid tiers per business (plus a free tier).
Q: Why can’t I add a new tier?
You’ve likely reached the 6-tier limit. Disable or delete an existing tier to create a new one.
Q: What happens when a member upgrades?
The upgrade is instant, and proration is applied.
Members only pay the difference after credits from their current plan.
Q: What happens when a member downgrades?
The downgrade takes effect at the next billing cycle.
Members keep their current benefits until then. No partial refunds are given.
Q: Why do members see different prices for the same product?
Because of tier-based pricing.
Each tier can have its own price, so members see pricing based on their current tier.
Q: Why does it say “Upgrade to Buy”?
The product is restricted to higher tiers.
The member needs to upgrade to access or purchase it.
Q: Can I offer products for free to certain tiers?
Yes.
With “By tiers” pricing, you can set a price of $0 for selected tiers (e.g., Premium gets free access).
Q: Can I restrict who joins certain tiers?
Yes.
You can enable approval-based tiers, where members must apply and be approved before joining.
Q: What happens if I disable a tier?
New members cannot join it, but existing members stay in that tier.
Q: Can I apply discounts to specific tiers only?
Yes.
You can create tier-specific discount codes and choose which tiers can use them.
🤝 Need extra help? Work with a Nas.com Expert
If you need hands-on help for your business, you can work directly with a vetted Nas.com Expert.
Nas.com Experts are experienced professionals reviewed by the Nas.com team who can help with setup, strategy, and specific business needs.
Explore available experts here:
💬Contact Support
If you have questions or need help, you can:
• Use the chat widget inside the platform (bottom right corner) or contact us through WhatsApp
• Email us at help@nas.com