Business owners can create and publish physical products directly from their Nas.com portal. Once published, the product page can be shared and customers can purchase immediately.

Follow the steps below to create a physical product.

From your Nas.com portal:

This will open the physical product creation flow.

Desktop view:

Mobile view:

Start by uploading one photo of your product. Nas.com will use this image to automatically generate product information using AI.

Note:
You can add more product images later while editing your product details.

To ensure your product is generated successfully, avoid uploading images that include:

• Human faces (these may be rejected by the system)
• Copyrighted content (e.g. logos, branded visuals, or recognizable media)
• Blurry or low-quality images
• Screenshots with too much text

👉 Recommended:
Use clear, high-quality images of your actual product, objects, or simple backgrounds.

Desktop view:

Mobile view:

Next, review and complete your product information, including how customer details are collected and required during checkout. You can edit the following fields:

If your product has variations (such as different sizes or colors), you can create multiple product options and set the price or inventory for each option combination.

Desktop view:

Mobile view:

You can choose to collect extra information from customers during checkout.

This allows you to:

• Require a phone number for delivery

• Collect special instructions (e.g. delivery notes)

• Ask custom questions (e.g. personalization details, preferences)

To set this up:

1. Click Collect additional info

2. Enable or disable commonly used fields (such as email, full name, delivery address, phone number)

3. Add custom questions if needed

4. Click Save

These fields will appear during checkout, and customers must complete any required fields before placing their order. Missing required information will prevent checkout.

Desktop view:

Mobile view:

Business Owners can allow buyers to contact them directly before purchasing a Physical Product.

This is useful for:

When enabled, buyers will see an Inquire button on the product page.

📌 The Accept Inquiries feature can currently be configured on Desktop Web only. Buyers can still use the inquiry options on supported product pages, but setup and editing are not yet available in the Nas.com Mobile App.

📌 When you upload product images during Physical Product creation, AI may suggest whether inquiries should be enabled and which inquiry channels to turn on.

When creating or editing a Physical Product:

📌 If Accept Inquiries is OFF, buyers will not see inquiry options on the product page.

Business Owners can enable one or more of the following inquiry methods:

📌 Buyers will only see the channels enabled by the Business Owner.

When inquiries are enabled, buyers can click the Inquire button on the product page to contact the seller directly.

Depending on the enabled channels, buyers may:

You can now configure shipping fees and delivery times based on your customer’s location.

Instead of setting a single shipping fee, you can define different shipping settings for different locations.

You can:

For example, you can set different shipping fees within the same country:

To configure this:

Each location will appear as a separate configuration.

Desktop view:

Mobile view:

You can also enable international shipping.

This allows you to:

This works in reverse:

Desktop view:

Mobile view:

If you set multiple shipping configurations, the system will follow this priority:

If a customer enters a delivery address outside your configured locations:

💡 Tip:
Make sure your shipping settings cover all the locations you want to sell to, to avoid failed checkouts.

Physical products on Nas.com use a single pricing model.

Unlike digital products, physical products do not support different prices for different business membership tiers. All buyers will see the same product price.

However, physical products still follow the membership structure of your business.

When a customer purchases a physical product, the platform checks your business membership tiers.

For the smoothest purchasing experience, it is recommended to create a simple free membership tier with:

This allows buyers to proceed directly to checkout without extra steps, making it easier for customers to purchase your product.

💡 Want to set up or customize your membership tiers?
Check out Tiered Membership: The Complete Guide to learn how to create tiers, control access, and manage pricing strategies.

https://help.nas.com/en/articles/13009774-nas-com-tiered-membership-the-complete-guide

After completing your product details, click Continue to go to the Assets section.

Here, you can manage all the visuals that will appear on your product page.

Once you enter this section, AI will automatically generate:

You can choose to:

If you choose to edit:

📌 Important:
Since this uses AI, results are not guaranteed—you may need to try a few prompts to get your desired output.

Videos generated using AI currently do not include audio.

This is due to system limitations and content moderation controls.

👉 What to expect:
• Your product video will be visual only (no sound)
• This helps prevent errors during generation

👉 You can still create effective product visuals using strong imagery and clear messaging.

You can assign specific images or videos to product options (e.g., color, size).

👉 This means the product image will automatically update based on what the buyer selects.

Examples:

You can also assign images for option combinations (e.g., Size + Color).

📌 Only 1 image or video can be assigned per option or combination.

Desktop View:

Mobile View:

When you select or unselect product options (e.g., color, size, etc.), you may see a prompt like this:

“Some images/videos may not carry over to the new combination.”

👉 This happens because changing options will update the available option combinations.

💡 Tip:
It’s best to finalize your product options first before setting option images to avoid redoing your work.

👉 Click Preview to view the checkout page and see how your images will appear to buyers.

Desktop View:

Mobile View:

Once your product information is ready:

Desktop view:

Mobile view:

Once a physical product is published, you can promote it using Nas.com marketing tools such as:

These tools can help you reach more potential customers and grow your sales.

Q. Can I edit a product after publishing?

Yes. You can update product details, images, inventory, and pricing at any time.

Q. Do I need professional photos to create a product?

No. You can start with a simple photo. Nas.com AI can help generate product information and visuals.

Q. How many physical products can I create?

The number of products you can create depends on your Nas.com plan.

This limit applies to the total number of products in your business, not just physical products.

Q. How should I set shipping fees?

You can configure shipping in two ways:

If you use location-based shipping, customers will only be able to checkout if their delivery address is supported.

💡 Tip: Always review your shipping coverage to avoid blocking potential customers from purchasing.

Q. Can I set different prices for different business membership tiers?

No. Physical products use a single pricing model, meaning the same price applies to all business membership tiers.

You can set different prices based on product options, such as quantity or variations (for example: 1 pack vs 10 packs), but not by business membership tier.

Q. Do customers need to join my business membership before purchasing?

Physical products follow your business’s membership structure.

For the smoothest purchasing experience, it is recommended to keep a simple free tier with no approval or additional questions.

Q: Why does my product video have no sound?
​

AI-generated videos currently do not include audio. This is expected and helps prevent generation errors.

Q: Can I upload images with people in them?
​

No. Images with human faces are currently not supported and may be rejected during AI processing.

Q: What kind of images should I upload?
​

Use clear images of your product, objects, or simple visuals. Avoid complex or sensitive content to ensure smooth generation.

Q: Can I add more images after creating the product?
​

Yes. You can upload and update product images anytime by editing your product.

Q: Why did my content fail to generate?
​

This may happen due to system limitations or content checks. Try using a different image with simpler visuals.

If you need hands-on help for your business, you can work directly with a vetted Nas.com Expert.

Nas.com Experts are experienced professionals reviewed by the Nas.com team who can help with setup, strategy, and specific business needs.

Explore available experts here:

👉https://nas.com/expert

If you have questions or need help, you can: