In This Article:
🔥 Quick Overview
Customers can purchase physical products directly from a business’s product page on Nas.com. During checkout, you will:
Select product options (if available)
Enter your shipping details
Complete payment
After a successful purchase, the order will appear in your Purchase History.
🧾 Step 1: Open the Product Page
Start by opening the product page link shared by the business. The product page shows:
Product images
Product description
Product options (for example: size, pack, pickup method)
Price
Shipping details
To begin the purchase, click Buy now.
Desktop view:
Mobile view:
👥 Step 2: Join the Membership (If Required)
Some businesses require customers to join their membership before purchasing products.
This is part of how businesses manage access to their products and members on Nas.com.
Depending on how the membership is set up, you may see one of the following experiences.
🟢 Free Membership (Instant Access)
If the business has a free membership tier with no approval required, you can join instantly and continue with the purchase.
This is the fastest and most common experience.
Desktop view:
Mobile view:
📝 Free Membership with Questions
Some businesses ask a few questions before allowing you to join. For example:
Your name
Your social media profile
Why you want to join the business
After submitting your answers, you can continue to checkout.
Example of membership questions:
⏳ Free Membership with Approval
In some businesses, membership requires approval.
If this happens:
Your membership status will show Pending approval
The business owner must approve your request
You will be notified once your membership is approved
After approval, you can return to the product page and complete your purchase.
Example of membership pending approval:
💳 Paid Membership Required
If the business only offers paid membership tiers, you must purchase the membership before buying the product.
During checkout, you will:
Select a membership plan
Complete the membership payment
Continue with the product purchase
Example of membership required before purchase:
💳 Step 3: Complete Checkout
Once membership requirements are completed, you can proceed with checkout.
During checkout, you will:
• Enter your email address
• Enter your full name and delivery address
• Provide additional details such as country and state (if applicable)
• (Optional) Enter your phone number if required by the business
• (Optional) Answer additional questions set by the business
• Review the order summary
• Select a payment method
The checkout page will show:
Product price
Shipping fee (if applicable)
Total amount
💡 Note
Some businesses may require additional information during checkout (such as custom questions or contact details). These are set by the business and may vary depending on the product.
💡 Note on Checkout Errors
Make sure all required fields are completed before proceeding with payment.
If any information is missing or incorrect, the system will highlight the fields that need to be updated.
📍 How Shipping Fees Are Calculated
Shipping fees and delivery times may vary depending on your location.
Business owners can set different shipping fees based on:
Country
Region (state or province)
Because of this:
You may see a different shipping fee compared to other customers
The delivery time may also vary depending on your address
After payment is successful, your order will be created.
Desktop view:
Mobile view:
📩 Order Updates & Notifications
After placing an order, you will receive email and app notifications for important updates, such as:
Order confirmation
Shipping updates
Delivery and receipt confirmation
Refund status (if applicable)
These notifications help you stay informed about your order status throughout the process.
📦 Step 4: Where Can I See My Order?
After purchasing a physical product, you can check your order details and status from your Purchase History.
This is where you can view your orders, track shipping status, and confirm delivery.
🖥 Desktop: How to View Your Orders
To check your order on desktop:
Click your profile picture in the top-right corner
Select Purchase History
You will see a list of all your purchases and their order status.
📱 Mobile: How to View Your Orders
The steps may differ depending on whether you are browsing as a Member or a Business Manager.
👤 If You Are a Member
Go to the business page where you purchased the product
Tap Me in the bottom-right corner
Tap Purchase History
This will open your Purchase History page, where you can see all your physical product orders. This includes products you’ve purchased from other businesses on Nas.com.
🧑💼 If You Are a Business Manager
If you are currently viewing your business dashboard:
Tap Manage in the bottom-right corner
Scroll down and tap Profile & Account
Tap Purchase History
This will show your personal purchase history, where you can view all your physical product orders — including products you’ve purchased from other businesses on Nas.com.
📋 What You Can Do in Purchase History
From the Purchase History page, you can:
View all your orders
Check the order status (Pending shipment, Shipped, Confirmed, Refunded)
Open an order to see order details and shipping information
Confirm when you received the product
Download your receipt
💡 Tip
If your order has been shipped, you can open the order to see shipping details or tracking information (if the business provided it).
📬 Step 5: Track Your Order Status
When you open an order in Purchase History, you will see the Order Details page.
This page shows important information about your purchase, including:
Product details
Amount paid
Shipping details (if provided by the seller)
The order status timeline
The order status timeline shows the progress of your order from payment to delivery.
📦 Common Order Statuses
You may see one of the following statuses:
Pending shipment
Your order has been successfully paid. The seller is preparing the product for shipping.
Shipped
The seller has shipped the order. Shipping information or tracking details may be available if the seller provided them.
Confirmed
The order has been completed and the product has been successfully delivered.
Processing refund
A refund request has been approved and the refund is currently being processed.
Refunded
The payment has been returned to your original payment method.
📦 Step 6: Confirm Delivery
When the seller marks the order as Shipped, you may see a button called Order received.
Click this button once you have received the product.
After confirmation:
The order status changes to Confirmed
The order is considered completed
If you do not confirm delivery, the order may automatically confirm after the expected delivery period.
🔄 Requesting a Refund
If there is an issue with your order, you can submit a refund request from the Order Details page.
Common reasons include:
Ordered by mistake
Wrong item received
Item arrived damaged
Package marked delivered but not received
When a refund request is submitted:
The seller is notified
The seller reviews the request
The seller approves or rejects the refund
If approved:
Nas.com processes the refund
The order status changes to Processing refund
The status will later update to Refunded
Desktop views:
Mobile views:
❓ Frequently Asked Questions
🛒 Buying & Orders
Q. Why does it say “membership required for this purchase”?
Some businesses require customers to join their business membership before purchasing products.
Depending on how the business is set up, you may need to:
Join a free membership
Answer membership questions
Wait for membership approval
Purchase a paid membership
Once the membership requirement is completed, you can continue with the purchase.
Q. Why can’t I complete my purchase?
If you are unable to complete checkout, it may be because the business does not ship to your location.
Business owners define which locations they support. If your shipping address is outside these locations, checkout will be blocked.
If this happens, you can contact the business owner to check if alternative arrangements are available.
Q. I didn’t complete my purchase. Will my order be saved?
If you start checkout but don’t complete your purchase, your order may be saved as an incomplete checkout.
If you entered your email address during checkout:
• You may receive a reminder email to complete your purchase
• The product and selected options may be saved for you
You can return to the product page and continue your purchase from where you left off.
💡 Note
If you complete the purchase later, the incomplete checkout record will be cleared.
Q. Where can I see my order?
You can view your orders in your Purchase History.
📱 On mobile:
• If you are a Member:
Go to the business page → tap Me → tap Purchase History
• If you are a Business Manager:
Tap Manage → go to Profile & Account → tap Purchase History
🖥 On desktop:
Go to your Profile → click Purchase History
From there, you can open an order to view:
• Order details
• Shipping information
• Order status
💡 Note
Purchase History only shows physical product orders.
Q. How do I confirm that I received my order?
When the business owner marks the order as Shipped, you may see an Order received button.
Click this button once you receive the product.
After confirmation, the order status will change to Confirmed.
Q. How do I request a refund?
If there is an issue with your order, you can submit a refund request from the Order Details page in your Purchase History.
The business owner will review the request and decide whether to approve the refund.
🚚 Shipping & Delivery Issues
Q. My product hasn’t arrived yet. What should I do?
Check the Order Details page in your Purchase History.
If the business owner provided shipping details, you may see:
The shipping provider
A tracking number
If you still need help, you can contact the business owner using the Message business button.
Q. My package says Delivered or Confirmed but I didn’t receive it.
If your package is marked as Delivered or Confirmed but you did not receive it:
Check with your building reception or neighbors
Contact the shipping provider if a tracking number is available
Contact the business owner through the Message business option
If the issue cannot be resolved, you may submit a refund request.
Q. My product arrived damaged.
If the product arrived damaged, contact the business owner directly from the Order Details page.
You may also submit a refund request if necessary.
The business owner will review the request and decide whether to approve the refund.
Q. I received the wrong item.
If you received the wrong product, contact the business owner using the Message business option on the order page.
The business owner will help resolve the issue.
Q. Some items are missing from my order.
If part of your order is missing, contact the business owner through the Order Details page.
The business owner can help investigate the shipment.
Q. Does Nas.com handle shipping or delivery?
No. Nas.com does not handle shipping or delivery logistics.
The business owner is responsible for:
Shipping the product
Managing delivery timelines
Handling shipping issues
Managing returns or replacements
Nas.com provides the platform for product pages, payments, and order tracking.
Q. Why is the shipping fee different for me?
Shipping fees are set by the business owner and may vary based on your location.
Some businesses configure different shipping fees and delivery times depending on the country or region. This means customers in different locations may see different shipping costs.
Q. Why does the shipping fee or delivery time look incorrect?
Shipping estimates are shown based on your current location.
If you are using a VPN, public Wi-Fi, or traveling, the system may detect a different location, which can affect the shipping fee or delivery estimate shown.
💬Contact Support
If you have questions or need help, you can:
Use the chat widget inside the platform (bottom right corner) or contact us through WhatsApp
Email us at help@nas.com