The 1:1 Sessions feature allows you to offer and manage personalized coaching, consulting, mentoring, or other private appointments directly through your Nas.com business.

With 1:1 Sessions, you can:

In this guide, you'll learn how to create, configure, publish, and manage your 1:1 Sessions on Nas.com.

Before creating your 1:1 Session, prepare the following:

⚠️ Important: 1:1 Sessions can only be created and managed from the desktop version of Nas.com. The option to create or edit 1:1 Sessions is currently not available in the mobile app.

💡 If you're using a mobile device, switch to a desktop or laptop browser before continuing.

To create a new 1:1 Session:

You'll then be redirected to the 1:1 Session setup page.

After selecting 1:1 Session, you'll be taken to the session setup page.

Complete the following details before continuing.

Add a cover image or video to represent your 1:1 Session.

Click the ✏️ pencil icon on the cover image area to add media.

You can choose to:

You can also click Add more to upload additional images or videos for your session.

💡 A compelling cover image can help attract more bookings and clearly communicate what your session is about.

⚠️ Images should use a 16:9 aspect ratio and be no larger than 5 MB. Videos can be up to 3 minutes long and 100 MB in size.

Enter a name for your 1:1 Session.

Choose a clear and descriptive title so customers immediately understand what they'll receive.

Examples:

Add a detailed description explaining what customers can expect from the session.

You may include:

⚠️ Descriptions can contain up to 5,000 characters.

💡 A clear and detailed description helps customers understand what to expect and can increase booking conversions.

Choose how long each session will last.

Available preset durations include:

You can also select Custom to create a session with a custom duration.

⚠️ Custom durations can only be entered in minutes.

Choose how you want to price your course.

Select All Members if everyone should have access to the course at the same price.

You can also enable Flexible Pricing, which allows customers to pay any amount above your minimum price.

Select By Tiers to customize pricing for each membership tier.

This allows you to:

💡 This option is useful when offering exclusive content or special pricing to different membership levels.

After entering a price, click View breakdown to see how your pricing is calculated.

The breakdown shows:

If you see Passed on in green next to the fees, it means the fees are charged to the customer and not deducted from your earnings.

For example:

💡 To learn how fee pass-through works and how to enable Pass fees to customers, see 🎫 Pass on Fees to Members:

https://help.nas.com/en/articles/14330275-nas-com-fee-structure#h_164c8cfe24

💡To learn more about Nas.com fees and payment processing fees, see 💸 Nas.com Fee Structure:

https://help.nas.com/en/articles/14330275-nas-com-fee-structure

If you choose All members pricing, you'll also have the option to add a discount code to your 1:1 Session.

Click + Discount to apply a discount to your session.

You'll be able to:

⚠️ The Discount option is only available when All members pricing is selected. Discount codes cannot be applied when using By tiers pricing.

Choose how the session will take place.

Select Online if your session will be conducted virtually.

Enter a recurring meeting link, such as:

This meeting link will be used for all bookings.

Select In-person if you'll meet customers face-to-face.

Enter the meeting location where the session will take place.

You can also enable Show location before confirmation if you'd like customers to see the address before completing their booking.

A product page URL will automatically be generated based on your session title.

You may customize this URL if you'd like to use a different link.

⚠️ The URL must be unique. If the URL is already being used, you'll need to choose another one.

Once you've completed all required fields, click Continue to set your availability and booking preferences.

💡 Don't worry if you need to make changes later. Session details such as the title, description, pricing, location, and cover image can still be edited after your 1:1 Session is created.

After clicking Continue, you'll be taken to your 1:1 Session overview page, where you can complete additional setup before publishing.

Click Set host to choose who will conduct the session.

A panel will appear on the right side.

You can:

⚠️ Only existing Community Managers (CMs) can be selected as hosts for 1:1 Sessions.

Once you've finished, click Save.

Click Set availability to configure when customers can book sessions.

To avoid scheduling conflicts, you can connect your Google Calendar.

Click Connect, then:

💡 Connecting Google Calendar is optional, but recommended to automatically block unavailable times and keep your schedule up to date.

If you prefer not to connect Google Calendar, you can manually set your availability.

You can:

Once you're done, click Save.

Click Add registration questions to collect additional information from customers before the session.

You can add custom questions to better understand your customers' needs before the session takes place.

Examples include:

Click Save once you've finished adding your questions.

Click Confirmation & Reminder Emails to customize the emails customers receive after booking.

The booking confirmation email is automatically sent after a customer successfully books a session.

You can customize:

Customers can also receive an automatic reminder email before the session.

You can:

You can personalize your emails using the following variables:

Once you're happy with your changes, click Save.

After completing the setup, you'll be taken to your 1:1 Session dashboard, where you can manage and update your session.

Click the Edit icon at the top-right corner to update your session details at any time.

This will take you back to the session setup page, where you can modify:

💡 Changes can be made at any time, even after your session has been published.

Click the three-dot menu (⋮) to access additional actions for your session.

Available options include:

⚠️ Deleting a session is permanent and cannot be undone.

The Overview tab displays your session details and setup status.

You can also:

Enable the Pause bookings toggle if you want to temporarily stop accepting new bookings.

When enabled, members will not be able to make new bookings until bookings are resumed.

Once your session is published and customers begin scheduling appointments, all bookings will appear under the Bookings tab.

This tab allows you to monitor and manage all upcoming and past bookings.

⚠️ Important: The screenshot above includes Magic Leads, a feature that has been sunsetted and is no longer available on Nas.com. If you do not see Magic Leads under the Marketing tab in your Nas.com portal, no action is required—this is expected behavior.

After publishing your session, the Marketing tab becomes available.

From this tab, you can:

💡 The Marketing tab is only available after your 1:1 Session has been published.

Once your course is published, Nas.com will generate 3 free social-ready marketing creatives that you can use to promote your course.

These ready-made assets can help you:

After publishing your course, you'll also be able to advertise it using Magic Ads.

Magic Ads helps you create and launch advertisements for your course on Facebook and Instagram directly from Nas.com.

Once you've finished configuring your session, click Publish in the top-right corner.

After publishing, you'll see a confirmation popup where you can optionally notify your customers about your new session.

You can:

Next, you'll see several ways to share your Course.

You can:

This makes it easy to distribute your 1:1 Session across different channels and attract learners.

You can preview and access your 1:1 Session public-facing page at any time by clicking Product page at the top-right of the page.

The Product Page allows you to:

After your session is published, the Marketing tab becomes available.

From here, you can:

Customers can only book sessions within a rolling 30-day window.

This booking window helps you manage your schedule more effectively and prevents you from committing to sessions too far in advance.

💡 If a customer cannot book a date that is more than 30 days away, this is expected behavior.

Once your 1:1 session is published and customers begin booking, all bookings will appear under the Bookings tab.

From this page, you can:

Click on any booking to see detailed information, including:

Both you and the customer can cancel a booking.

Customers can cancel their booking from:

To cancel a booking:

You will then have the following options:

If you choose Cancel and refund, you'll be asked to provide a refund reason before submitting the request.

Once completed, the booking status will update accordingly.

💡 Customers will automatically be notified whenever a booking is cancelled.

Understanding when you get paid is important.

Payouts are based on the session date, not the booking date.

For example:

💡 Booking revenue is only eligible for payout after the scheduled session has taken place.

Creating a 1:1 Session on Nas.com allows you to offer personalized sessions to your customers. Simply configure your session details, set your availability, publish your session, and start accepting bookings. Once published, you can manage bookings, customize emails, promote your session using Magic Content and Magic Ads, and track upcoming appointments directly from your dashboard.

Q: Can I offer multiple 1:1 sessions?

Yes. You can create and publish multiple 1:1 sessions, each with its own duration, pricing, availability, and host.

Q: Can I connect my Google Calendar to avoid scheduling conflicts?

Yes. You can optionally connect your Google Calendar when setting your availability. Once connected, Nas.com will automatically help keep your calendar free of conflicts.

Q: Can customer book sessions more than 30 days in advance?

No. Customers can only view and book available slots within a rolling 30-day booking window.

Q: Can I customize the emails sent to customers?

Yes. You can customize both booking confirmation emails and reminder emails from the session settings.

Q: What happens if I cancel a paid booking?

When cancelling a booking, you can choose to cancel only or cancel and request a refund. Customers will automatically be notified of the cancellation.

Q: When will I receive payment for a booked session?

Payouts are based on the session date, not the booking date. Funds will only become eligible for payout after the session has been successfully completed.

Q: Can I pause bookings without unpublishing my session?

Yes. You can enable the Pause bookings option at any time to temporarily stop accepting new bookings while keeping your session published.

Q: What happens after I publish my 1:1 session?

Once published, your session becomes live, customers can start booking available slots, and you can access promotional tools such as Magic Content and Magic Ads.

If you need hands-on help for your business, you can work directly with a vetted Nas.com Expert.
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Nas.com Experts are experienced professionals reviewed by the Nas.com team who can help with setup, strategy, and specific business needs.
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Explore available experts here:

👉https://nas.com/expert

If you have questions or need help, you can: