In this article
🔥 Quick Summary
Nas.com provides two types of payment documents: Receipts and Invoices — and they are used differently.
Receipts (for your own payments):
Automatically generated after a successful payment
Found in Plan & Billing → Payment Info & Billing History
Used for your subscription (Basic, Pro, Platinum)
Serve as proof of payment
Invoices (for your customers):
Generated manually when needed
Found in Money → Transactions
Used for member purchases (courses, events, products)
Typically requested for reimbursement or accounting
Key differences:
Receipts are automatic; invoices are generated on demand
Receipts are for your own billing for your subscriptions; invoices are for your customers
Members cannot download invoices—you must generate and send them
💡 If a member requests an invoice, you’ll need to generate it from your Transactions and share it manually.
📍 Where to Find Invoices & Receipts
There are two different places to download payment documents on Nas.com, depending on what you need:
🧾 1. Invoices (For Customer Payments)
Use this when:
A member requests an invoice
You need a record of a sale (product, course, event, etc.)
📍 Web
Go to:
Money → Transactions
📍 Mobile App
Go to:
Money → Transactions
Steps:
Open a transaction
Click Generate Invoice
Download or share the invoice
💡 Tip: Invoices are generated on demand—you’ll need to send them to members if requested.
🧾 2. Receipts (For Your Subscription Payments)
Use this when:
You need a receipt for your Nas.com plan (Basic, Pro, Platinum)
You need proof of your own billing
📍 Web
Go to More → Plan & Billing → Payment Info & Billing History
📍 Mobile App
Go to Manage → Plan & Billing → Payment Info & Billing History
Steps:
Open Billing History
Find the transaction
Click the download icon
💡 Receipts are automatically generated after each successful subscription payment.
🧾 What You Can Customize in an Invoice
When generating an invoice, you can customize key details before sending it to your customer.
Here’s what you can edit:
🏢 Your Information (Business Details)
Address
Tax ID (Label + Number)
Tax (%) applied to the checkout amount
👤 Member Information
Customer address
💰 What Is Automatically Included
These details are pulled from the transaction and cannot be edited:
Invoice number
Date of invoice
Member name and email
Product or service name
Quantity and pricing
Subtotal, fees, and total paid
✉️ Final Actions
Once everything looks correct, you can:
Download Invoice → Save a PDF copy
Send Invoice → Share it directly with your customer
💡 Tip: You can reopen the invoice later to edit details and resend it if needed.
Desktop View:
Mobile View:
👤 What Members Can Access
Members do not receive a downloadable PDF invoice automatically.
Instead, they can only view their Billing History, which includes:
Transaction date
Amount paid
Product or membership name
⚠️ Important
If a member needs a PDF invoice (e.g. for reimbursement):
They must request it from you
You need to generate the invoice from Money → Transactions
Then send it to them manually
💡 Invoices are only accessible to business owners and are not automatically shared with members.
🌍 Taxes, Compliance & Refund Handling
🧾 Is this a Tax Invoice?
Nas.com invoices can include details such as tax ID, address, and tax amount, making them more suitable for business use.
However, they may still not meet all local tax invoice requirements, depending on your country’s regulations (e.g. VAT/GST rules in the EU, UK, India).
💡 Recommendation:
If you require fully compliant tax invoices, consider using an external accounting or invoicing tool.
💸 What Happens During a Refund?
When a refund is issued:
Original Invoice:
The invoice remains unchanged. Nas.com does not modify or replace the original invoice.Refund Record (What You’ll See):
The transaction will be marked as “Refund” in Money → Transactions.When you open it, you’ll see:
Refunded amount
Fees (e.g. payment processing fee)
Total refund value
Date and refund details
Desktop View:
Mobile View:
💡 Nas.com does not generate a separate credit note. Refunds are tracked directly within the transaction record.
💡 For step-by-step instructions on issuing refunds, see:
How to Issue a Refund for a Member
📝 In Summary
Here’s a quick overview of how invoices and receipts work on Nas.com:
Two document types:
Nas.com provides Receipts (automatic, for your subscription payments) and Invoices (manual, for your customers).Where to find them:
Receipts → Plan & Billing → Payment Info & Billing History
Invoices → Money → TransactionsInvoices are customizable:
You can add details like address, tax ID, and tax percentage before sending.Members cannot download invoices:
They only see Billing History and must request invoices from you.Refunds do not change invoices:
The original invoice stays the same, while refunds appear separately in the transaction record.
💡 Use invoices for customer requests (e.g. reimbursement) and receipts for your own subscription payments.
❓ Frequently Asked Questions (FAQs)
Q: Can members download their own invoices?
No. Members cannot download PDF invoices.
They can only view their Billing History inside their account.
If they need an invoice (e.g. for reimbursement), they must request it from you.
Q: How do I send an invoice to a member?
Go to Money → Transactions, open the transaction, then click Generate Invoice.
You can download it or send it directly to the member.
Q: Can I edit an invoice after creating it?
Yes. You can update details like address, tax ID, and tax percentage, then resend the invoice.
Q: Can I download PDF invoices in bulk?
No. PDF invoices can currently only be downloaded one transaction at a time.
Q: Are invoices automatically generated after payment?
No. Invoices are created manually when needed.
Receipts, however, are automatically generated for your own subscription payments.
Q: Where can I download my subscription receipts?
Go to:
Web: More → Plan & Billing → Payment Info & Billing History
Mobile App: Manage → Plan & Billing → Payment Info & Billing History
Q: What happens to invoices after a refund?
The original invoice remains unchanged.
The refund appears as a separate “Refund” record in Money → Transactions.
Q: Are these invoices valid for tax purposes?
Invoices can include tax-related details, but may not meet all local tax requirements.
If you need fully compliant tax invoices, consider using an external accounting tool.
🤝 Need extra help? Work with a Nas.com Expert
If you need hands-on help for your business, you can work directly with a vetted Nas.com Expert.
Nas.com Experts are experienced professionals reviewed by the Nas.com team who can help with setup, strategy, and specific business needs.
Explore available experts here:
💬Contact Support
If you have questions or need help, you can:
Use the chat widget inside the platform (bottom right corner) or whatsapp
Email us at help@nas.com