🔥 Quick Summary

Nas.com provides different payment documents depending on what the payment was for.

🧾 Receipts for Your Nas.com Subscription:

Automatically generated after a successful Basic, Pro, or Platinum subscription payment
Found in Plan & Billing → Payment Info & Billing History
Serve as proof of payment
For INR payments for Basic, Pro, or Platinum plans, receipts are not available to download from Plan & Billing
If you paid for a Basic, Pro, or Platinum plan in INR and need a receipt, contact Nas.com Support to request it manually

🧾 Invoices for Your Customers:

Generated manually when needed
Found in Money → Transactions
Used for purchases made by your members/customers, such as courses, events, products, or memberships
You can download or send the invoice to the customer

📄 Invoices for Your Own Payments to Nas.com:

Nas.com does not provide a self-service invoice for payments made by Business Owners.
This includes any payments you make directly to Nas.com.
If you need an invoice for a payment you made to Nas.com, contact Nas.com Support to request one.

Key differences:

Receipts are automatically generated for your Nas.com subscription payments.
Invoices can be generated by Business Owners for their customers' purchases.
Business Owner payments to Nas.com do not have a self-service invoice option. Contact Support if you need an invoice.

💡 Important: The Generate Invoice option under Money → Transactions is for your customers' transactions. It cannot be used to generate an invoice for your own payments to Nas.com.

📍 Where to Find Invoices & Receipts

There are two different places to download payment documents on Nas.com, depending on what you need:

🧾 1. Invoices (For Customer Payments)

Use this when:

A member requests an invoice
You need a record of a sale (product, course, event, etc.)

📍 Web

Go to:
Money → Transactions

📍 Mobile App

Go to:
Money → Transactions

Steps:

Open a transaction
Click Generate Invoice
Download or share the invoice

💡 Tip: Invoices are generated on demand—you’ll need to send them to members if requested.

🧾 2. Receipts (For Your Subscription Payments)

Use this when:

You need a receipt for your Nas.com plan (Basic, Pro, Platinum)
You need proof of your own billing

📍 Web
Go to More → Plan & Billing → Payment Info & Billing History

📍 Mobile App
Go to Manage → Plan & Billing → Payment Info & Billing History

Steps:

Open Billing History
Find the transaction
Click the download icon

💡 Receipts are automatically generated after each successful subscription payment.

⚠️ Need an invoice for a payment you made to Nas.com? Nas.com does not provide a self-service invoice for Business Owner payments. Contact Nas.com Support to request an invoice.

🇮🇳 For INR Basic, Pro and Platinum payments

Receipts for Basic, Pro and Platinum plan payments made in INR are not currently available to download from Plan & Billing.

If you need a receipt for an INR Pro or Platinum payment:

👉 Contact Nas.com Support and request your receipt manually.

💡 Note: This applies specifically to INR payments for Pro and Platinum plans.

🧾 What You Can Customize in an Invoice

When generating an invoice, you can customize key details before sending it to your customer.

Here’s what you can edit:

🏢 Your Information (Business Details)

Address
Tax ID (Label + Number)
Tax (%) applied to the checkout amount

👤 Member Information

Customer address

💰 What Is Automatically Included

These details are pulled from the transaction and cannot be edited:

Invoice number
Date of invoice
Member name and email
Product or service name
Quantity and pricing
Subtotal, fees, and total paid

✉️ Final Actions

Once everything looks correct, you can:

Download Invoice → Save a PDF copy
Send Invoice → Share it directly with your customer

💡 Tip: You can reopen the invoice later to edit details and resend it if needed.

Desktop View:

Mobile View:

👤 What Members Can Access

Members do not receive a downloadable PDF invoice automatically.

Instead, they can only view their Billing History, which includes:

Transaction date
Amount paid
Product or membership name

⚠️ Important

If a member needs a PDF invoice (e.g. for reimbursement):

They must request it from you
You need to generate the invoice from Money → Transactions
Then send it to them manually

💡 Invoices are only accessible to business owners and are not automatically shared with members.

🌍 Taxes, Compliance & Refund Handling

🧾 Is this a Tax Invoice?

Nas.com invoices can include details such as tax ID, address, and tax amount, making them more suitable for business use.

However, they may still not meet all local tax invoice requirements, depending on your country’s regulations (e.g. VAT/GST rules in the EU, UK, India).

💡 Recommendation:
If you require fully compliant tax invoices, consider using an external accounting or invoicing tool.

💸 What Happens During a Refund?

When a refund is issued:

Original Invoice:
The invoice remains unchanged. Nas.com does not modify or replace the original invoice.
Refund Record (What You’ll See):
The transaction will be marked as “Refund” in Money → Transactions.
When you open it, you’ll see:
- Refunded amount
- Fees (e.g. payment processing fee)
- Total refund value
- Date and refund details

Desktop View:

Mobile View:

💡 Nas.com does not generate a separate credit note. Refunds are tracked directly within the transaction record.

💡 For step-by-step instructions on issuing refunds, see:
How to Issue a Refund for a Member

👉 https://help.nas.com/en/articles/7916844-how-to-issue-a-refund-for-a-member

📝 In Summary

Here’s a quick overview of how invoices and receipts work on Nas.com:

Two document types:
Nas.com provides Receipts (automatic, for your subscription payments) and Invoices (manual, for your customers).
Where to find them:
Receipts → Plan & Billing → Payment Info & Billing History
Invoices → Money → Transactions
Most subscription receipts can be accessed through Plan & Billing → Payment Info & Billing History. However, receipts for Basic, Pro and Platinum payments made in INR are not available for download there. Contact Nas.com Support to request these receipts manually.
Invoices are customizable:
You can add details like address, tax ID, and tax percentage before sending.
Members cannot download invoices:
They only see Billing History and must request invoices from you.
Refunds do not change invoices:
The original invoice stays the same, while refunds appear separately in the transaction record.

💡 Use invoices for customer requests (e.g. reimbursement) and receipts for your own subscription payments.

❓ Frequently Asked Questions (FAQs)

Q: Can members download their own invoices?

No. Members cannot download PDF invoices.

They can only view their Billing History inside their account.

If they need an invoice (e.g. for reimbursement), they must request it from you.

Q: How do I send an invoice to a member?

Go to Money → Transactions, open the transaction, then click Generate Invoice.

You can download it or send it directly to the member.

Q: Can I edit an invoice after creating it?

Yes. You can update details like address, tax ID, and tax percentage, then resend the invoice.

Q: Can I download PDF invoices in bulk?

No. PDF invoices can currently only be downloaded one transaction at a time.

Q: Are invoices automatically generated after payment?

No. Invoices are created manually when needed.

Receipts, however, are automatically generated for your own subscription payments.

Q: Where can I download my subscription receipts?

Go to:

Web: More → Plan & Billing → Payment Info & Billing History
Mobile App: Manage → Plan & Billing → Payment Info & Billing History

Q: What happens to invoices after a refund?

The original invoice remains unchanged.

The refund appears as a separate “Refund” record in Money → Transactions.

Q: Are these invoices valid for tax purposes?

Invoices can include tax-related details, but may not meet all local tax requirements.

If you need fully compliant tax invoices, consider using an external accounting tool.

Q: I paid for Basic, Pro or Platinum in INR. Where can I download my receipt?