In this article
🔥 Quick Summary
Members can view memberships, purchases, billing history, receipts, and refunds directly from their Nas.com account on web and mobile.
Billing history is available for memberships, including paid, free, and complimentary memberships. Receipts can also be downloaded for Digital Products (DP), Physical Products (PP), and payment links.
Official invoices are not automatically generated and must be requested directly from the business owner.
Refund requests for Physical Products (PP) can be submitted through the purchase page, while Digital Product (DP) refunds are handled directly by the business owner.
👤 Accessing Your Billing & Purchases
Members can use My Subscriptions to view membership billing history, including paid, free, and complimentary memberships.
My Purchases shows Digital Products, Physical Products, and payment link purchases, including available receipt downloads.
On Web:
Click your profile picture in the upper-right corner to access My Subscriptions and My Purchases
On the Nas.com mobile app:
Tap Me to access Subscriptions
Tap My Purchases from the bottom navigation bar
💳 Viewing Membership Billing History
Members can view billing history for paid memberships directly from the Memberships section. This includes recurring membership charges, payment dates, and payment methods.
On Web:
Go to My Subscriptions
Open the Memberships tab
Select the membership or business
Click View billing history
On the Nas.com mobile app:
Tap Subscriptions → Memberships
Open the business or membership
Tap View billing history
📍Note:
Membership billing history currently does not support downloading receipts directly from the billing history page.
🧾 Downloading Receipts for Purchases
Members can download receipts for eligible Digital Products, Physical Products, and payment link purchases from My Purchases.
For Digital Products and payment links:
Open My Purchases
Click the three dots (⋯) beside the transaction
Select Download receipt
Web:
Mobile App:
For Physical Products:
Open My Purchases
Open the Physical Product order
Click Download receipt
Web:
Mobile App:
💸 Refunds & Invoice Requests
Refund and invoice requests are handled differently depending on the purchase type.
Physical Products:
Go to My Purchases
Open the Physical Product (PP) order
Click the three dots (⋯)
Select Request refund
Web:
Mobile App:
Digital Products:
Refunds must be handled directly by the business owner
Members should contact the business owner for refund assistance
Invoices:
Official invoices are not automatically generated on Nas.com
Members must contact the business owner directly to request an invoice
🚨 Business Owner Not Responding?
If the business owner has not replied after 3–5 business days, members can contact Nas.com Support for help with:
Undelivered products or events
Double charges caused by technical issues
Unresponsive business owners after refund requests
Contact Nas.com Support:
WhatsApp: http://wa.me/+19294260851
Email: help@nas.com
Please include:
Screenshots of your messages to the business owner
Transaction details
A short description of the issue
📍Note:
Nas.com cannot override a business owner’s no-refund policy if the product or service was delivered as described.
📝 In Summary
Members can view membership billing history, purchases, and receipts directly from their Nas.com account on web and mobile.
Receipts for Digital Products, Physical Products, and payment links are available from My Purchases, while invoices must be requested from the business owner.
Refunds for PP orders can be requested from the purchase page, while DP refunds are handled directly by the business owner.
❓ Frequently Asked Questions (FAQs)
Q: Can I download an invoice from Nas.com?
No. Official invoices are not automatically generated for members. If you need an invoice for tax, reimbursement, or company purposes, please contact the business owner directly.
Q: Can I download receipts from Nas.com?
Yes. Receipts for Digital Products (DP), Physical Products (PP), and payment links can be downloaded from My Purchases. Membership billing history is viewable, but membership receipts are not currently downloadable.
Q: Will canceling my subscription refund previous payments?
No. Canceling a subscription only stops future charges. Previous payments are not automatically refunded.
Q: How do I request a refund?
For Physical Products, you can request a refund directly from the purchase page. For Digital Products, refunds must be requested directly from the business owner.
Q: What if the business owner does not respond?
If the business owner has not replied after 3–5 business days, you can contact Nas.com Support for assistance with eligible issues such as undelivered products or technical payment errors.
Q: Can I add company or tax details to an invoice?
Nas.com receipts and invoices cannot be customized. If you need additional company or tax information, please ask the business owner if they can provide a manual invoice.
Q: What is the difference between a receipt and an invoice?
A receipt is automatically generated after a successful payment as proof of purchase. An invoice is a billing document that must be requested directly from the business owner.
💬 Contact Support
If you have questions or need help, you can:
Use the chat widget inside the platform (bottom right corner) or message us through WhatsApp at http://wa.me/+19294260851
Email us at help@nas.com