In this Article:
🔥Quick Summary
There are two different things you can cancel on Nas.com, and they affect different parts of your account:
Memberships you joined → leaves a business
Your Nas.com subscription (plan) → stops your Basic, Pro, or Platinum plan
Understanding the difference is important to ensure you cancel the correct one.
👉 This guide will help you cancel your Nas.com subscription (plan).
🚪 Cancel a Membership (a business you have access to)
Use this option if you want to leave a business you have access to, including:
Businesses you joined manually
Businesses included with your plan (e.g. AI School, Nas.com Business Owners)
This action:
Removes your access to that business
Does not cancel your Nas.com subscription (Basic, Pro, Platinum)
👉 See guide: How to Cancel Your Membership or Unsubscribe from a Business / Store
❌ Cancel Your Nas.com Subscription (Basic, Pro, Platinum)
Use this option if you want to stop your Nas.com plan and prevent future charges.
💡 Important
Subscriptions must be cancelled from Plan & Billing → Manage
Support cannot cancel subscriptions on your behalf
Subscriptions are managed per business (not per account)
👉 To understand how plans work, see: Nas.com Pricing Plans Explained
⚠️ Check for Multiple Businesses (Important First Step)
Before cancelling, make sure you’re checking all your businesses.
Some users have more than one business, and each one has its own subscription.
💻 On Desktop (2 ways to check)
Option 1: Via Profile → My Subscriptions
Click your Profile icon (top right)
Click My Subscriptions
Go to the My Businesses tab
Click Plan & Billing for each business
👉 You’ll see all your businesses and their plans (Basic / Pro / Platinum)
Option 2: Via Business Switcher
Click your business icon/name (top left)
Switch between businesses
Go to More → Plan & Billing
👉 This lets you open each business individually
📱 On Mobile App (2 ways to check)
Option 1: Via Profile & Account → Subscriptions
Go to Manage (bottom right)
Scroll down and tap Profile & Account
Tap Subscriptions
Under My Businesses, review all your businesses
Tap Plan & Billing for each business
Option 2: Via Business Switcher
From Home, tap your Business Logo (top-left)
Switch to another business
Go to Manage → Plan & Billing
💡 If you have multiple businesses, you must cancel the subscription inside each one separately.
💡 Many “unexpected charges” happen because another business subscription is still active.
📍How to Cancel Your Business Subscription (Basic, Pro or Platinum)
Once you’ve identified the correct business:
💻 On Desktop
You can access cancellation in two ways:
Option 1: From My Subscriptions (Recommended)
Go to Profile icon → My Subscriptions
Go to My Businesses
Click Plan & Billing on the business you want to cancel
Click Manage
Click Cancel Subscription
Option 2: From Inside the Business
Switch to the correct business (top left)
Go to More
Click Plan & Billing
Click Manage
Click Cancel Subscription
📱 On Mobile App:
Go to Manage
Tap Plan & Billing
Tap Manage
Select Cancel subscription
💡 Tip:
If you have multiple businesses, repeat these steps for each one.
💡 Your subscription will remain active until the end of your current billing cycle.
🎯Summary: What You’re Canceling
Make sure you’re canceling the correct thing:
👥 Membership (you joined a business)
You joined someone else’s business or a Nas.com business (e.g. AI School, mentorships).
→ Canceling this removes you as a member
→ Does NOT cancel your Nas.com subscription (Basic, Pro, Platinum)
💼 Business Subscription (your plan)
You are a business owner paying for Basic, Pro, or Platinum.
→ Canceling this stops your paid plan
→ Your subscription remains active until the end of your billing cycle
💡 These are separate. Canceling one does not cancel the other.
❓Frequently Asked Questions (FAQ)
Q: I canceled my membership (e.g. AI School). Why am I still being charged?
Canceling a membership only removes you from that business.
It does not cancel your Nas.com subscription (Basic, Pro, Platinum).
👉 To stop subscription charges, you need to cancel your plan from Plan & Billing → Manage.
Q: What’s the difference between a membership and a subscription?
Membership
You joined a business (including Nas.com businesses like AI School or mentorships)
Canceling removes access to that business
Does not affect your plan
Subscription (Basic, Pro, Platinum)
Your paid business plan
Canceling stops your plan billing
💡 These are separate and must be managed separately.
Q: I don’t see Plan & Billing. What should I do?
Make sure you’re inside the correct business.
Some users have multiple businesses, and each one has its own billing settings.
Q: I didn’t realize I have multiple businesses. How do I check?
Check all your businesses and review their Plan & Billing section.
💡 Subscriptions are managed per business — not per account.
Q: If I have multiple businesses, do I need to cancel each one separately?
Yes.
Each business has its own subscription, and each must be canceled individually.
Q: Will I lose access immediately after canceling?
No.
Your subscription remains active until the end of your current billing cycle, and will not renew after that.
🤝 Need extra help? Work with a Nas.com Expert
If you need hands-on help for your business, you can work directly with a vetted Nas.com Expert.
Nas.com Experts are experienced professionals reviewed by the Nas.com team who can help with setup, strategy, and specific business needs.
Explore available experts here:
💬 Contact Support
If you have questions or need help, you can:
Use the chat widget inside the platform (bottom right corner) or message us through WhatsApp at http://wa.me/+19294260851
Email us at help@nas.com