In this article:
🔥 Quick Summary
This article explains how refunds work for Basic, Pro, and Platinum Subscription Plan.
Monthly plans: Refund requests must be submitted within 48 hours of the charge date.
Quarterly, 6-Month, and Annual plans: Refund requests must be submitted within 7 days of the charge date.
Each business is billed separately.
Canceling a community membership does NOT cancel your Business Subscription.
Refunds outside the stated window are not guaranteed.
If you believe you were charged unexpectedly or without authorization, please review the details below.
👤 Who This Article Applies To
This article applies to business owners paying for a Nas.com subscription plan:
Basic
Pro
Platinum
If your refund request is for something else, here’s what to do:
1️⃣ Memberships you joined (another business)
If you paid to join a business created by someone else, refunds are handled by the business owner.
👉 Contact the business owner directly
2️⃣ Nas.com programs (Mentorship, AI School, etc.)
If you purchased a program run by Nas.com (e.g. Mentorship programs, AI School, or similar offers), refunds are handled by the Nas.com support team.
👉 Contact: help@nas.com
👉 Or refer to the program’s refund policy:
Refund Policy for Mentorship Programs
Refund Policy for AI School for Business
💡 Each program follows its own refund terms.
💡 These are separate from your Nas.com subscription (Basic, Pro, Platinum), which this article covers.
📅 Refund Windows (From Charge Date)
Refund eligibility depends on your billing plan:
🗓 Monthly Plans (Basic, Pro, Platinum)
Email support within 48 hours of the most recent successful charge
📆 Quarterly, 6-Month, and Annual Plans
Email support within 7 days of the most recent successful charge
Requests outside these windows are not guaranteed and may be reviewed on a case-by-case basis.
👉 Send your request to: help@nas.com
⚠️ Before Requesting a Refund
To avoid delays, please check the following:
1️⃣ Cancel your subscription first
Make sure your Nas.com subscription is cancelled to prevent future charges.
👉 See guide: How to cancel your Nas.com subscription (Basic, Pro or Platinum)
2️⃣ Check if you have multiple businesses
Each business has its own subscription.
You may have multiple subscriptions if you:
Created more than one business
Tested or set up additional businesses
👉 Switch between your businesses and check Plan & Billing in each one.
👉 See how to check: Check for Multiple Businesses
💡 Many unexpected charges happen because another business is still active.
3️⃣ Make sure you’re cancelling your Nas.com subscription
Your Nas.com subscription (Basic, Pro, Platinum) is separate from:
Memberships you joined in other businesses
Nas.com programs (e.g. AI School, Mentorship)
Canceling memberships under Profile → My Memberships will only cancel those memberships or businesses — it will not cancel your Nas.com subscription.
👉 To cancel your Nas.com subscription, go to:
Plan & Billing → Manage
👉 If you meant to cancel a membership or program, follow this guide:
How to Cancel Your Membership or Unsubscribe from a Business/Store | Member Guide
💡 Not Sure Why You Were Charged?
In some cases, charges may occur because:
Your subscription was not fully cancelled
Another business under your account is still active
Your plan has reached its renewal date
👉 We recommend checking your Plan & Billing before submitting a refund request.
❌ Refunds Are Not Available For
Refunds are generally not available for:
Subscriptions outside the stated refund window
Promotional or special pricing plans
Accounts deactivated due to Terms of Use violations
Billing periods that have already started or been completed
💡 If you’re unsure, you can still contact support for clarification.
🔍 Special Circumstances
Refunds may be reviewed in special cases such as:
Duplicate charges
Verified technical errors
Billing issues or system malfunctions
💡 Reviews may take 7–10 business days, depending on the case.
📩 How to Request a Refund
To request a refund, contact our support team:
WhatsApp at http://wa.me/+19294260851
Please include the following details:
Your account email
Business name
Date of charge
Plan type (Basic, Pro, Platinum)
Reason for your request
Providing complete details helps us review and process your request faster.
❓ Frequently Asked Questions
Q: I cancelled but was still charged. Why?
This usually happens because:
The subscription was not fully cancelled
Another business under your account is still active
The cancellation was made after the renewal date
💡 Each business has its own subscription and must be cancelled separately.
Q: I cancelled a membership or program. Why am I still being billed?
Memberships and programs (e.g. AI School, Mentorship) are separate from your Nas.com subscription.
Canceling them does not cancel your plan (Basic, Pro, Platinum).
👉 To cancel your subscription:
Plan & Billing → Manage
Q: How do I check if I have more than one active business?
Click your business logo (top-left)
Switch between businesses
Check Plan & Billing in each one
Q: What is the refund window?
Monthly plans: within 48 hours of the charge
Quarterly, 6-month, and annual plans: within 7 days
Requests outside these windows are not guaranteed.
Q: What if I didn’t use the platform?
Refund eligibility is based on the charge date, not usage.
Q: What if I believe the charge was unauthorized?
First, check:
If your subscription is still active
If another business has an active subscription
If the renewal date has passed
If you’re unsure, contact support with your details.
Q: How long does a refund take?
Once approved, refunds are returned to your original payment method. Processing time may vary depending on your bank or payment provider.
Q: Can I get a refund for previous months?
Refunds are reviewed based on the most recent charge and the refund window.
Requests for past billing periods are not guaranteed.
🤝 Need extra help? Work with a Nas.com Expert
If you need hands-on help for your business, you can work directly with a vetted Nas.com Expert.
Nas.com Experts are experienced professionals reviewed by the Nas.com team who can help with setup, strategy, and specific business needs.
Explore available experts here:
💬Contact Support
If you have questions or need help, you can:
Use the chat widget inside the platform (bottom right corner) or message us through WhatsApp at http://wa.me/+19294260851
Email us at help@nas.com