In this article:
🔥 Quick Summary
A Challenge on Nas.com is a structured activity where members complete a series of tasks or goals over time. Challenges can include checkpoints, instructions, attachments, submission forms, and optional engagement features such as a Leaderboard and Challenge Feed.
You can create two types of Challenges:
Fixed Dates: The Challenge has a specific start and end date, and participants follow the same schedule.
Always-On: Members can join at any time and progress through the Challenge based on when they join.
In this guide, you'll learn how to create and set up a Challenge, including choosing the Challenge type, adding checkpoints, setting pricing, customizing the sales page, and publishing it.
📺 Challenge Overview
Here's a quick overview of how Challenges work and what the experience looks like for members.
⭐ Choose Your Challenge Type
Before creating your Challenge, decide whether you want it to be Fixed Dates or Always-On.
Fixed Dates: Use this when everyone should start and finish the Challenge on the same dates. The Challenge has a specific start and end date.
Always-On: Use this when members should be able to join at any time. Each member progresses through the Challenge based on when they join.
Example: A 30-day fitness program where everyone starts on January 1 → Fixed Dates.
A 30-day program that members can purchase and start whenever they want → Always-On.
⚠️ Important: Choose your Challenge duration carefully. Once a Challenge is created, you can't change it between Fixed Dates and Always On. This also applies if you duplicate an existing Challenge—the duplicated Challenge keeps the same duration type.
✨ Step 1: Start Creating Your Challenge
You can create a Challenge from the Products section on either desktop or the mobile app.
💻 On Desktop
From the left-hand menu, click Products.
Click + Create in the upper-right corner.
Select Challenge.
📱 On Mobile
Tap Products at the bottom of the screen.
Tap the + icon in the upper-right corner.
Tap Challenge.
You'll then see the New Challenge setup screen.
💻 On Desktop
📱 On Mobile
🖼️ Add a Cover Image
A compelling cover image helps your Challenge stand out and gives members a clear visual introduction to what the Challenge is about.
You can add a cover image or video by:
• Creating a new image with AI
• Selecting media from Your content
• Uploading an image or video from your device
• Adding multiple images by clicking or tapping Add more
💻 On Desktop
Hover over the default cover image and click Replace.
You'll then see the media picker where you can:
• Create with AI
• Select media from Your content
• Upload your own image or video
If you choose Create with AI, you'll be taken directly to the Magic Content editor where you can describe the image you'd like to generate.
Continue from Step 4: Enter Your Prompt in our guide:
👉 How to Create Professional Visual Content Using Nas.com Magic Content
📱 On Mobile
Tap the cover image.
Tap Replace.
Choose one of the following:
Create with AI
Choose from library to upload media from your device
If you select Create with AI, you'll be taken to the Magic Content editor.
Continue from Step 4: Enter Your Prompt in our guide:
👉 How to Create Professional Visual Content Using Nas.com Magic Content
https://help.nas.com/en/articles/13226029-how-to-create-professional-visual-content-using-nas-com-magic-content#h_b330cf3ae7
Supported media
Images: Recommended aspect ratio 16:9, maximum size 10 MB
Videos: Maximum duration 3 minutes, maximum size 100 MB
💡 Tip: You can upload your own media or generate professional challenge visuals with AI directly from the challenge editor.
📝 Add a Challenge Title
Enter a clear and descriptive title for your Challenge.
Examples:
30-Day Fitness Challenge
7-Day Mindfulness Challenge
21-Day Productivity Challenge
💻 On Desktop
📱 On Mobile
💰 Configure Pricing & Access
Choose how members can access your Challenge and configure the pricing and access settings.
You can choose between All Members and By Tiers.
👥 Same Pricing for All Members
Select All Members if you want to offer the same Challenge access and pricing to everyone.
🖥️ On Desktop
Enter the price you want to charge for the Challenge.
To make the Challenge free, enter 0.
Enable Flexible pricing if you want to allow members to choose how much they pay above your minimum price.
If you set a price above 0, you can also add a Discount code.
Note: The Discount option only appears when you set a price above 0. If you set the Challenge price to 0, the Discount option will not appear on this screen.
📱 On Mobile
Tap Pricing and access on the New Challenge screen.
Select All Members.
Enter the price you want to charge, or enter 0 to make the Challenge free.
You can also enable Flexible pricing if you want to allow members to choose how much they pay above your minimum price.
Tap Save to return to the Challenge setup screen.
Note: Discount codes are not added from the Pricing and access screen on mobile. You can add a Discount code later from the Challenge settings after you create the Challenge.
🏷️ Different Pricing & Access by Membership Tier
Select By Tiers if you want to customize pricing and access for each membership tier.
🖥️ On Desktop
Select By Tiers under Pricing & Access.
For each membership tier, you can:
Enable or disable access to the Challenge.
Set a different price for each tier.
Offer the Challenge for free to selected tiers.
Configure the pricing and access settings for each tier as needed.
💡 Tip: Use By Tiers when you want to offer different pricing or access to different membership groups—for example, offering Premium members a lower price while charging Standard members more.
📱 On Mobile
Tap Pricing and access on the New Challenge screen.
Select By tiers.
Configure the pricing and access settings for each membership tier.
Tap Save to return to the Challenge setup screen.
Note: The options available for each membership tier may vary depending on your Challenge pricing and access settings.
💳 Understand Your Price Breakdown
After entering a price, click View breakdown to see how your pricing is calculated.
The breakdown shows:
Nas.com fee
Payment processing fee
Amount paid by the customer
Amount you receive
If you see Passed on in green next to the fees, it means the fees are charged to the customer and not deducted from your earnings.
For example:
You set the challenge price to $10
The customer pays $10.73
You receive the full $10
💡 To learn how fee pass-through works and how to enable Pass fees to customers, see 🎫 Pass on Fees to Members:
💡To learn more about Nas.com fees and payment processing fees, see 💸 Nas.com Fee Structure:
📅 Set the Challenge Duration
Choose how long your Challenge will run. You can select Fixed dates or Always on.
🗓️ Fixed Dates
Select Fixed dates to set a specific start and end date for the Challenge.
Choose the Start date and time.
Choose the End date and time.
The Challenge will be available during the dates you set.
Your local timezone is shown below the date and time fields.
🖥️ On Desktop
📱 On Mobile
After setting the duration, click Next to continue to the checkpoint settings.
🎯 Set Up Checkpoints
Choose how often members should complete a checkpoint during the Challenge.
Daily — Members complete one checkpoint each day.
Weekly — Members complete one checkpoint each week.
Custom — Set your own checkpoint duration, such as one checkpoint every 2 days.
🖥️ On Desktop
📱 On Mobile
Once you've set up your checkpoints, click Create Challenge to finish creating the Challenge.
💡 Tip: Fixed dates work well for Challenges where you want members to start and finish together, such as a 7-day or 30-day Challenge.
🔄 Always On
Select Always on if you want members to be able to join the Challenge at any time.
With Always on:
The Challenge starts when a member joins.
Checkpoints are unlocked based on the member's join date.
The Challenge follows a personalized schedule for each member.
You can't change the Challenge to another duration type later.
🖥️ On Desktop
📱 On Mobile
Once you've set up your checkpoints, click Create Challenge to finish creating the Challenge.
💡 Tip: Always On works well for Challenges that members can start whenever they're ready, rather than having everyone follow the same dates.
✨ Step 2: Create and Customize Your Checkpoints
Checkpoints are the individual activities or tasks participants complete throughout your Challenge. Each checkpoint can include instructions, videos, events, attachments, and a submission form.
Once you’ve created your Challenge, you can start adding content to each checkpoint.
📂Open a checkpoint
🖥️ On Desktop
Go to the Overview tab.
Scroll down to the Checkpoints section.
Click the checkpoint you want to edit.
You’ll be taken to the checkpoint editor, where you can add and customize its content.
Tip: The checkpoint editor shows which checkpoint you’re editing at the top (for example, Checkpoint 1 of 7). Use the arrows to move between checkpoints.
📱 On Mobile
From the main Challenge page, scroll down to the list of checkpoints.
Tap the checkpoint you want to edit.
The checkpoint editor will open, where you can add and customize its content.
🛠️ Add content to a checkpoint
Inside each checkpoint, you can add different types of content to guide participants through the activity.
🖥️ On Desktop
📱 On Mobile
✏️ Change the checkpoint title
You can rename the checkpoint to better describe the activity participants will complete.
🎥 Add a featured video
Click Add Featured Video to share a video or walkthrough with your participants. This can be useful for demonstrating an activity, explaining the task, or providing additional guidance.
📅 Add an event
Click Add Event to turn the checkpoint into an event. Use this when the activity involves a specific event or scheduled session.
✍️ Add instructions
Use the description area to tell participants what they need to do for that checkpoint. You can use / to access available commands and formatting options.
Tip: Keep your instructions clear and actionable so participants know exactly what they need to complete.
📎Add attachments
Use Attachments to provide participants with additional files, media, or links.
Click Add, then choose:
Upload file — Add a file for participants to access.
Add link — Add a relevant webpage or external resource.
📝 Add a submission form
Use the Submission form when participants need to provide a response or upload something to complete the checkpoint.
Click Add under Submission form.
Enter the question or instruction participants should respond to.
Click the question type menu to choose how participants should submit their response:
Text input — Collect a written response from participants.
Image upload — Allow participants to upload an image.
Video upload — Allow participants to upload a video.
File upload — Allow participants to upload a file.
Add additional questions or submission fields as needed.
Tip: Choose the submission type based on what you want participants to provide, for example, use Text input for written answers and File upload when you need participants to submit a document.
✏️ Edit, Customize, and Review Your Checkpoints
🖥️ On Desktop
Once you’ve finished adding content to a checkpoint:
In the upper-right corner of the checkpoint editor, click the 👁️ Preview button to see how the checkpoint will appear to participants.
Click the Duplicate button to copy the checkpoint content to other checkpoints.
Select the checkpoint(s) where you want to duplicate the content.
Click Duplicate to apply the copy.
Note: Submissions cannot be duplicated to past checkpoints.
When you’re finished editing the checkpoint, click Apply in the upper-right corner.
You’ll be taken back to the Checkpoints screen.
To change a checkpoint's date, click the dropdown arrow next to the checkpoint date and update the date and time.
Click the Duration & Checkpoints button in the upper-right corner to adjust the challenge duration and checkpoint schedule.
Under Duration, you can change the challenge start and end dates and times.
Under Checkpoints, you can choose Daily, Weekly, or Custom.
Click Update Checkpoints to apply your changes.
Once you’ve finished making changes to your checkpoints, click Save Changes.
📱 On Mobile
Once you’ve finished adding content to a checkpoint:
Tap the ••• menu in the upper-right corner.
Choose Copy content to copy the checkpoint's content to other checkpoints.
Select the checkpoint(s) where you want to copy the content.
Tap Save at the bottom to confirm your selection.
Note: Submissions cannot be duplicated to past checkpoints.
To change a checkpoint's date, tap ••• and select Edit checkpoint date.
Choose the new date and time, then save your changes.
Once you’ve finished making all your checkpoint changes, tap Save at the bottom of the screen.
After saving, you’ll return to the main Checkpoints screen. Tap the Filter icon in the upper-right corner to modify your checkpoint settings.
Choose Daily, Weekly, or Custom to change the checkpoint schedule. Tap Update checkpoints to apply your changes.
To preview your challenge as a participant, tap the 👁️ Preview button in the upper-right corner. From Switch view, select Participant to see how the challenge will appear to participants.
🔓 Set Checkpoint Unlock Timing for Always On Challenges
For Always On Challenges, you can control when each checkpoint unlocks for participants. Because members can join at different times, checkpoints are unlocked based on the number of days since each member joined.
Unlocks immediately – The checkpoint becomes available as soon as the member joins the Challenge.
Unlocks after – The checkpoint becomes available after the specified number of days from the member's join date.
You can set or change the unlock timing either while editing a checkpoint or directly from the main Challenge page.
From the checkpoint editor:
Click the Unlocks immediately dropdown in the upper-right corner.
Select Unlocks after and enter the number of days.
Click Save.
🖥️ On Desktop
📱 On Mobile
From the main Challenge page:
Find the checkpoint you want to update.
Click the unlock timing dropdown next to the checkpoint.
Enter the number of days after the member joins when the checkpoint should unlock.
Click Save.
🖥️ On Desktop
📱 On Mobile
✨ Step 3: Configure Optional Settings
After setting up your main checkpoints, you can configure additional optional features to enhance the participant experience. These settings include a Welcome checkpoint, Upsell, and Gamification.
You can skip any of these options if they aren't needed for your challenge.
👋 Add a Welcome Checkpoint (Optional)
A Welcome checkpoint gives participants an introductory step before they begin the main challenge. You can use it to welcome participants, explain what to expect, or provide additional instructions.
💡 Note: Welcome checkpoints are not available for Always On Challenges.
To add a Welcome checkpoint:
Select Add a welcome checkpoint under Your next steps.
Add a title for your welcome checkpoint.
Add the instructions or content you want participants to see.
Optionally, add a featured video to introduce the challenge or provide a video walkthrough.
You can also add attachments or a submission form if needed.
The Welcome checkpoint is set to Always unlocked, so participants can access it without completing another checkpoint first.
Save your changes when you're finished.
🖥️ On Desktop
📱 On Mobile
💰 Add an Upsell (Optional)
The Upsell feature allows you to promote another paid product or membership to participants after they complete a checkpoint.
To add an upsell:
Select Add an upsell under Your next steps.
Choose whether you want to promote a Product or Membership.
Select the product or membership you want to offer.
Choose when the upsell should appear. You can trigger it:
After joining this challenge, or
After completing a checkpoint.
Add a Title for the upsell.
Optionally, add a Description to explain the offer to participants.
Preview the upsell if needed, then select Save.
🖥️ On Desktop
📱 On Mobile
🎮 Configure Gamification (Optional)
Gamification allows you to award points and encourage participants to stay engaged with the challenge. You can configure how participants earn points and compete on the leaderboard.
To configure gamification:
Select Gamification from the checkpoint settings.
Under Increase completion rate, configure the available point-based options:
Completion – Participants earn points by completing checkpoints.
Streak bonus – Participants earn 150 bonus points for every 3 consecutive on-time completions, helping motivate participants to stay consistent throughout the challenge.
Speed bonus – Participants can earn up to 500 points by completing a checkpoint quickly after it unlocks. No bonus points are awarded for late completion.
Under Boost participant interactions, you can enable Engagement, which allows participants to earn points by receiving celebrations and comments in the feed.
Turn the options on or off according to how you want participants to earn points.
Select Save to apply your gamification settings.
🖥️ On Desktop
📱 On Mobile
✨ Step 4: Configure Your Sales Page
After setting up your checkpoints, configure your Challenge settings. From the Challenge page, open Challenge Settings to customize your sales page, access, communication, and other options.
🖥️ On Desktop
📱 On Mobile
📱 Mobile: The settings are organized differently on mobile. Some options are grouped together under sections such as Details, Sales page, Communication, and More Options. The instructions below follow the desktop layout, with mobile screenshots included where the layout differs.
ℹ️ Configure Challenge Details
Explain the options available under Challenge Details, including the challenge title, description, images, and Challenge Page URL.
🖥️ On Desktop
📱 On Mobile
🎟️ Configure Pricing & Access
Explain how to set the Challenge price, configure flexible pricing or discounts, and control whether participants can join after the Challenge has started.
🖥️ On Desktop
📱 On Mobile
👤 Select a Host
Choose the Community Manager who will host the Challenge.
🖥️ On Desktop
📱 On Mobile
📰 Configure the Challenge Feed
Configure how the Challenge Feed works, including whether the feed is enabled, whether checkpoints unlock sequentially, and whether participants can continue completing checkpoints after the Challenge ends.
🖥️ On Desktop
📱 On Mobile
💬 Add a Challenge Chat Group
Add a group chat so participants can communicate and interact with one another.
🖥️ On Desktop
📱 On Mobile
📧 Configure Challenge Emails
Configure the emails sent to participants throughout the Challenge, including registration confirmation, checkpoint start notifications, winner notifications, and notifications when participants are marked as failed.
🖥️ On Desktop
📱 On Mobile
⚙️ Configure More Options
Use More options to add additional Challenge instructions and rewards, and configure other settings such as participant visibility.
🖥️ On Desktop
📱 On Mobile
📱 Note: On mobile, these options are organized differently. Feed and Gamification appear under More Options, while Instructions and Rewards appear under Sales page.
✨ Step 5: Publish and Promote Your Challenge
Once you've finished configuring your Challenge, click Publish in the top-right corner.
After publishing, you'll see a confirmation popup where you can optionally notify your members about your new Challenge.
You can:
Click Notify all members to send an announcement to your members.
Add an optional message before sending the notification.
Click Do not notify if you prefer not to send a notification.
💡 Notifying your members is optional. You can publish your Challenge without sending an announcement.
🔗 Share Your Challenge
After publishing, you'll see several ways to share your Challenge.
You can:
Copy your Challenge page link
Copy the Checkout link for direct registrations
Share directly to supported social media platforms
Download and share the Challenge QR code
This makes it easy to promote your Challenge across different channels and invite members to participate.
🖥️ On Desktop
📱 On Mobile
📣 Marketing
The Marketing tab is where you can create promotional content and advertise your Challenge.
From this tab, you can:
Generate promotional images using Magic Content
Promote your Challenge using Magic Ads
🎨 Receive 3 Free Marketing Creatives
Once your Challenge is published, Nas.com generates 3 free social-ready marketing images that you can use to promote your Challenge.
These ready-made assets can help you:
Promote your Challenge on social media
Share your Challenge with your audience
Increase visibility and attract more participants
📢 Advertise with Magic Ads
After publishing your Challenge, you can also advertise it using Magic Ads.
Magic Ads helps you create and launch advertisements for your Challenge on Facebook and Instagram directly from Nas.com.
🖥️ On Desktop
📱 On Mobile
👥 Participants
The Participants tab lets you view and track the members who have joined your Challenge.
From this tab, you can:
View the total number of participants.
Search for participants by name or email.
See each participant's progress across the Challenge checkpoints.
Identify which checkpoints each participant has completed.
Use Filter to narrow down the participant list.
Send messages to participants when needed.
💡 If there are any abandoned checkouts, an Abandoned Checkouts tab will appear beside the yellow Participants tab. This lets you view people who started the registration or checkout process but did not complete it.
🖥️ On Desktop
📱 On Mobile
📰 Feed
The Feed is where participants can see updates and interact with the Challenge community.
From the Feed, you can:
Post messages for all participants using the Share a message to all field.
See updates when participants complete checkpoints.
Celebrate participants' progress and encourage them throughout the Challenge.
View how participants are progressing and engage with their updates.
💡 Make sure the Challenge Feed is enabled in Challenge Settings for participants to see and interact with the Feed.
💻 The Feed is currently available on Desktop only.
The Feed becomes more active as participants progress through the Challenge. Once participants start completing checkpoints, their progress can appear in the Feed, making it easy for everyone to celebrate each other's achievements.
🖥️ On Desktop
💡 Tips for a Successful Challenge
Keep these tips in mind when planning your Challenge:
🎯 Keep it focused: Give participants a clear, specific outcome rather than trying to cover too much.
⏱️ Keep checkpoints short: Aim for simple tasks that participants can complete quickly and consistently.
🚀 Start with engagement: Encourage a few members to participate early so the Challenge doesn't feel empty when it launches.
🏆 Use Gamification: Enable points and the leaderboard to encourage participation and friendly competition.
💬 Encourage interaction: Use the Feed or a group chat to celebrate progress and keep participants engaged.
💎 Consider an Upsell: Give participants a relevant next step after they join or complete a checkpoint, such as purchasing another product or membership.
➡️ Plan the next step: Think about what you want participants to do after completing the Challenge, such as joining a membership, purchasing another product, or booking a call.
📝 In Summary
Setting up a Challenge involves creating your Challenge, choosing a duration type, adding and customizing checkpoints, configuring optional features such as Welcome Checkpoints, Upsells, and Gamification, setting up your sales page and other options, and publishing when everything is ready.
Choose your duration type carefully, as you can't change a Challenge between Fixed Dates and Always On after it has been created, even if you duplicate it.
Once published, you can use the Marketing, Participants, and Feed tabs to promote your Challenge, track participant progress, and engage with your community.
❓ Frequently Asked Questions (FAQs)
Q: Can I change a Challenge from Fixed Dates to Always On, or vice versa?
No. Once a Challenge is created, you can't switch between Fixed Dates and Always On. Duplicating the Challenge does not allow you to change its duration type either.
Q: Can I add a Welcome checkpoint to an Always On Challenge?
No. Welcome checkpoints are not available for Always On Challenges.
Q: Can I control when checkpoints unlock?
Yes. For Always On Challenges, you can configure when each checkpoint unlocks based on the participant's join date. You can set a checkpoint to unlock immediately or after a specified number of days.
Q: Can I add an Upsell to my Challenge?
Yes. You can optionally add an Upsell to offer another paid product or membership to participants after they complete a checkpoint.
Q: What is Gamification used for?
Gamification lets you award points for participant activity and encourage engagement. You can enable options such as Completion, Streak bonus, Speed bonus, and Engagement.
Q: Can I change my Challenge settings after creating it?
Yes. You can configure and update your Challenge settings before publishing, including your Challenge details, checkpoints, pricing and access, host, feed, emails, and other options.
Q: Where can I see my Challenge participants?
Open the Participants tab to view participants and track their progress across checkpoints. You can also search for participants and use filters to find specific participants.
Q: What are Abandoned Checkouts?
If someone starts the registration or checkout process but doesn't complete it, they may appear under the Abandoned Checkouts tab. This tab appears beside the Participants tab when there are abandoned checkouts.
Q: Where can I promote my Challenge?
Use the Marketing tab to create promotional content and advertise your Challenge. After publishing, 3 free marketing creatives will be generated for you.
Q: Where can participants interact with each other?
Participants can interact through the Challenge Feed and, if configured, a Challenge Chat Group.
💡 Make sure the Challenge Feed is enabled in Challenge Settings if you want to use the Feed.
Q: Is the Challenge Feed available on mobile?
The Feed is currently available on Desktop only.
💬 Contact Support
If you have questions or need help, you can:
Use the chat widget inside the platform (bottom right corner) or message us through WhatsApp at http://wa.me/+19294260851
Email us at help@nas.com